CHECK THESE SAMPLES OF CIPD Level 5 Assessment - 5MDN Meeting Organisational Development Needs
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Table of content
Abstract……………………………………………………………………………………2
Introduction………………………………………………………………………………..2
Chapter 1:
The brief about the selected organization (McDonald’s)………………………....3
Identifying the problem…………………………………………………………...6
Chapter 2:
Importance of the customer satisfaction (Needs)…………………………………7
TQM (total quality management)………………………………………………...8
The relation between the operation management and customer satisfaction…….8
Chapter 3:
Understanding the gaps within the services……………………………………...9
5 Gap Model……………………………………………………………..10
Chapter 4:
Assessment of the customer needs (Research work)…………………………….11
Questionnaire...
18 Pages(5000 words)Essay
...?Meeting the Needs Table of content …………………………………………………………………………………2 Introduction………………………………………………………………………………..2 Chapter The brief about the selected organization (McDonald’s)………………………....3 Identifying the problem…………………………………………………………...6 Chapter 2: Importance of the customer satisfaction (Needs)…………………………………7 TQM (total quality management)………………………………………………...8 The relation between the operation management and customer satisfaction…….8 Chapter 3: Understanding the gaps within the services……………………………………...9 5 Gap Model……………………………………………………………..10 Chapter 4: Assessment of the customer needs (Research work)…………………………….11 Questionnaire design……………………………………………………………..12 Chapter 5: Measuring the customer expectations from the survey... minutes,...
12 Pages(3000 words)Essay
...? Meeting stakeholder needs Table of Contents TASK 3 TASK 2 5 TASK 3 7 Reference List 11 12 TASK 1. a. Stakeholders can be ified as a person, group or an organization that has vested interest and concern in an organization/business (Glushko, 2008; BBC, 2013). They can positively or negatively cause an impact or be affected by the activities, objectives and policies laid down by an organization (Business Dictionary, 2013a). Creditors, directors, government, owners, suppliers, employees, unions and communities are some examples of key stakeholders who have significant impact towards the performance of an organization (BBC, 2013). Stakeholders can be further subdivided into two groups:...
8 Pages(2000 words)Assignment
...the organization is required to behave in good faith. Additionally, simple measures of developing contract and informing rights along with responsibilities etc save the ER from being affected by grievances and result in maintenance of the discipline (MBIE, 2013). 2- EQUAL PAY Equal pay should be given to both men and women for the same job. None of the employer is allowed make biasness in giving equal salary or wages to men and women. Another perspective to analyze the injustice in equal pay is the comparison of pay with the market wage rate. If the company is paying low wage rate then it will negatively affect the employment relationship. (CIPD, 2013d). The law mandates employers to...
12 Pages(3000 words)Essay
...Meeting Consumer Needs and Section # of Current Market Expectations and how has this been established
Since McDonalds is a fast food chain dealing mainly in junk food there are certain health concerns related to the products. There are mainly four aspects on which the consumer expectations can be based and although they are standard expectations but McDonalds is a unique case.
Food Quality: McDonalds claims to provide 100% beef, chicken and grade 'A' eggs. Also the food comes from certified suppliers who are audited and inspected time after time. They also use food stuff from trusted brands like Heinz, Nestle etc. But McDonald's has been involved in innumerable cases related to obesity, coffee burns and...
6 Pages(1500 words)Case Study
...to organizations. Even if the other resources of the company are less, still only the smart employees can utilize it to ensure maximum productivity. If the employees are not competent enough then they will always complain about the resources which are not available rather than utilizing the existing ones.
CIPD, People Management & Development 2
Contribution of HR strategy to the overall business
I have seen some examples in our company itself, in which some smart workers utilizing the available resources to ensure optimum production. Though our company is engaged in construction activities, as you know we don’t have enough resources and modern equipments to explore the available construction market,...
10 Pages(2500 words)Essay
... lauded my performance and but they openly criticized my humour.
I do recommend that I work on my humour and further formulate an approach that will emphasize seriousness while discussing subject topic but at the same time having light touches to avoid boredom.
Similarly, in order to overcome my stage fright and shyness I would recommend that I constantly participant in social activities that are bound to expose me to huge gatherings which are dynamic and unpredictable.
My participation in such activities will effectively improve my stage performances
Reference
Bradfield Group. (2013). Delivering Learning and Development Activities. CIPD & Training Consultancy Outsourcing HR Advice Careers.... of seats with consideration of the stage.
The...
3 Pages(750 words)Essay
...Commission reveals that AT&T Corporation provide 87% of the advertised service packages (Commision, 2013).
Currently, AT&T enjoys a wide range of customers, ranging from those using the AT&T high speed DSL internet, AT&T local phone service, AT&T long distance, wireless AT&T and the AT&T Digital Satellite TV. Customers can now be able to access VPN services. This is in order to secure communications with flexible private Networks providers. Also with through AT&T, several offices have been equipped with high-speed Ethernet network solutions, which can be implemented in different types of setups. AS from recent research, it has been found out that customer’s ideas play an important role in the development of new...
6 Pages(1500 words)Assignment
...Meeting Organisational Development Needs Emmanuel Thomas Table of Contents Table of Contents 2 Introduction 3 Key Requirements in the Design and Development of a Range of Inclusive Learning and Development Activities. 3
1.1 Methods to Identify L&D Needs in a Range of Contexts. 3
1.2 Identify And Explain The Contexts Giving Rise To L&D Needs And Assess How Learning Interventions Link To Organisational Performance. 5
1.3 Compare and Contrast Learning Methods and Techniques for a Range Of L&D Activities in Differing Contexts 7
2....
6 Pages(1500 words)Essay
... number The Budget Information and Theory for the Program In the program, we have budgeted for at least 10% of the total school population amounting to 1537, indicating around 160 students under the age of 21 years. The committee has set aside some funds that will get used in the process of questionnaire production and the cost of administering them as well. To reduce the costs, the committee has been able to reach out on some volunteers who will assist in the process of administering the questionnaires, as well as contributing ideas and creation awareness.
The committee has also set aside some funds that will get used for advertisements and awareness creation, through production of posters, flyers and hiring the public address... number The...
1 Pages(250 words)Essay
