HRD #468 Definition Assignment - Essay Example

Total Quality Management Affiliation Total Quality Management (TQM) refers to structured and comprehensive approach to organization management that aims at enhancing the quality of services and products through ongoing refinements so as to respond the continuous feedbacks. TQM requirement can get defined separately for a certain company or can be in adherence of establishing standards like the International Organization’s ISO 9000 series. The Total Quality Management can get applied to any company type.

It originated from the manufacturing sector and then got adopted in almost every organization imaginable type, including highway maintenance, schools, churches and hotel management. The TQM processes have four division; do, check, plan and act. As a current e-business focus, TQM base on quality management from the consumer’s point of view (Hoyle, 2007).According to Rawlins (2008), enhancing quality has become organization-wide effort as the business maximization globalization underscores the continuous improvement necessity.

TQM is no longer the sole quality engineers, process engineers, product designers, and other specialists concern. The human resource management (HRM) role has a significant role to play in developing the entire organization’s quality (Hoyle, 2007). HRM can jumpstart TQM process through serving as a role model in the performance of two important tasks; contributing to the business processes and providing customer-oriented service. Thus, the human resource development (HRD) and TQM relate as HRD promotes organization’s quality through HR functions as training and development, recruitment and selection reward systems and performance evaluation.

Hence, the human resource functions help to improve the product and services quality; hence linking to TQM aim of enhancing the quality of services and products through ongoing refinements.REFERENCESHoyle, D., (2007). Quality Management Essentials. United Kingdom: Butterworth-Heinemann. Rawlins A., (2008). Total Quality Management (TQM). United Kingdom: AuthorHouse