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Paraphrase the Answers - Essay Example

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Answer: Six-Sigma refers to a set of tools that systematically combines business with statistical concepts to curb variations in processes and deter deficiencies. Its benefits include minimization of wastage and enhancement of performance.
Answer: Whereas the focus of Total…
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Paraphrase the Answers

Download file to see previous pages... nswer: The reason as to why a patient would be less likely to complain about poor service would be because of the fear of future mistreatment from the hospital workers having noted the patient as the complainant.
Answer: When handling dissatisfied customers, hospital employees would expend immense emotional energy trying to contain the situation. Such situations demoralize these employees and cause fatigue. For the employees unable to deal with such situations, more energy would be spent on frustration or seeking for advice. Such eventualities lead to higher staff turnover rates.
Answer: To best determine what a hospital or customer is seeking with regards to Total Service Quality, focus should be on what such a customer wants. It would be beneficial to understand the criteria they use to determine their satisfaction and use it to meet their ...Download file to see next pagesRead More
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