Chilean miners - Research Paper Example

Firstly, the mode of communicating the message about this horrifying incident must be face-to-face as after receiving this news, the families of the victims would need instant physical support and care. Furthermore, in order for the families to stay strong and not lose hope, the news must be broken to them in a manner that helps them in reassuring their selves that nothing terrible is going to happen. For this, it is highly significant for the news breaker(s) to paraphrase their message considering the expected response from the family members after getting the news i.e. the message must include what the rescue workers are capable of doing in order to help the trapped men.

Moreover, it is also very important for the people who are going to deliver the message to have patience and to be available as much as possible for the families. It is essential because as soon as the family members will receive this news, they will come up with a variety of questions regarding the safety and wellbeing of their loved ones who are trapped underground and they will be looking forward to the people involved in this matter (the company authorities, rescue workers, the government of Chile, etc.) for all their questions to be heard and answered properly.

Many a times when such incidents happen, it has been observed that the people who are responsible for providing endless support to the family members of the victims try to escape from the situation only so that they will not have to answer each and every question that is being asked and also because they have a fear of being accused to be responsible for the incident. Unfortunately, such acts contribute in worsening the already awful state of the victims’ families as all they need during such hard times is to have people around them to cater their worrisome anticipations, such behavior should be strictly avoided.

Furthermore, it is also necessary to enlighten the family members regarding the facilities such as drilling narrow holes up to the level through which air, food, fluorescent lights with timers, games, and other helpful necessities can be supplied down to the trapped men along with exchange of messages (“Trapped in a Chilean Mine”, 2010) in order to help them survive inside the darkness; which the rescue workers are able to competently provide as this will be helpful in bringing and strengthening the hope in the hearts of families.

Moreover, keeping the families up to date with the progress of rescue work is another vital factor to be kept in mind but care should be taken in order to steer clear of giving any kind of false hopes as these would only make the loss, if any, more unbearable to the families at the end. Another important measure to be taken is that of providing professional help of psychologists to the families who are going through this difficult time. It is important for keeping them in healthy mental states (“Trapped Chilean Miners”, 2010) so that they can learn different coping strategies to survive in this stressful time and also can prepare themselves to accept and deal with whatever is hidden for them in the near future.

An added help to cater the needs of the suffering family members would be that of telling them the real stories of successful survivors of similar incidents. What would be the potential needs of the company’s employees when receiving a message about this incident? As in the case of breaking the news to the family members of the trapped men, it would be better if the employees of the company are also given the message about this incident face-to-face instead of using any other mode of communication.

It is important because while giving out such sensitive messages, it is always better for the person giving the message to be able to observe the reactions (both verbal and non-verbal) of the message receivers in order to be able to modify the tone and delivery