Principles of Total Quality - Essay Example

Response Feedback: the benchmarking process is the number one among the three vital steps in evaluating the performance of best in class. It is followed by the determination of the achievement of the performance levels. Finally, the gathered information is used in developing and implementing improvement plans (Omachonu and Ross 2004; Pg. 149).

Question 4

Response Feedback: costs of quality are usually classified into four categories including prevention, appraisal, internal failure, and external failure respectively (Omachonu and Ross 2004; Pg. 208).

Question 5

Response Feedback: the two fundamental prerequisites of achieving total quality management organization include organizational infrastructure and quality attitude. Quality is not only a special activity assigned to a highly ranked quality director but it is creating the necessary vision and culture the support the desired production and service delivery. These ever challenge the top management. On the other hand, the organizational infrastructure is necessary to support the attitude of the stakeholders. Organizations must have structures and means to set goals, assign such goals appropriately, and convert them to action plans. Therefore, it is necessary for a person to appreciate quality and training in accomplishing sets of organizational tasks (Omachonu and Ross 2004; Pg. 160).