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Response Feedback: Time, cost, technical specification, and quality are among the fundamental criteria of determining course of action since they are among the best sources of information that can be used in closing the gap. These tools are vital since they provide the benchmark…
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no. Exam: Essay, Human Resources Management Question Response Feedback: Time, cost, technical specification, and quality are among the fundamental criteria of determining course of action since they are among the best sources of information that can be used in closing the gap. These tools are vital since they provide the benchmark that relates to the company’s experience (Omachonu and Ross 2004; Pg. 154).
Question 2
Response Feedback: upper level managers are never considered as agents of quality delivery but the real quality purveyors are the employees (Omachonu and Ross 2004; Pg. 171).
Question 3
Response Feedback: benchmarking process is the number one among the three vital steps in evaluating performance of best in class. It is followed by determination of the achievement of the performance levels. Finally, the gathered information is used in developing and implementing improvement plan (Omachonu and Ross 2004; Pg. 149).
Question 4
Response Feedback: costs of quality are usually classified into four categories including prevention, appraisal, internal failure, and external failure respectively (Omachonu and Ross 2004; Pg. 208).
Question 5
Response Feedback: the two fundamental prerequisites of achieving total quality management organization include organizational infrastructure and quality attitude. Quality is not only a special activity assigned to a highly ranked quality director but it is creating necessary vision and culture the support the desired production and service delivery. These ever challenge the top management. On the other hand, the organizational infrastructure is necessary to support the attitude of the stakeholders. Organizations must have structures and means to set goals, assign such goals appropriately, and convert them to action plans. Therefore, it is necessary for person to appreciate quality and trainings in accomplishing sets organizational tasks (Omachonu and Ross 2004; Pg. 160).
Work Cited
Omachonu, Vincent K. and Joel E. Ross. Principles of Total Quality, Third Edition. NY: CRC Press, 2004. Print. Read More
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