Improving Performance through Learning, Coaching & Development - Essay Example

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This report mainly highlights the importance of coaching and development for the employees of a service providing organization (Endeavour) in order to enhance its sustainability and efficiency in the market. It also identifies the needs of the training and development among the employees of the service providing organizations. …
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Download file to see previous pages Identification of the training and development needs
In order to enhance the skills and talents of the employees of an outsourcing organization such as Endeavour, training and development is recognised as the most essential requirement. Without which neither an organization nor the employees might retain their portfolio and efficiency in the market among others. The training and development helps in imparting specific types of skills and abilities to the employees so as to enhance their level performances and dedication towards the assigned responsibilities. Due to which, the level of motivation and devotion towards work might get increased resulting in amplification of the total production and revenue of the organization.
However, in case of a service providing organization like Endeavour, the employees need to offer varied types of training and development programs such as language training, cross training, on the job training, communication training and simulation training.
With the help of language training programs, the employees are offered training about the type of words that might be used at the time of verbal communication with the customers. This might prove effective in enhancing the level of satisfaction and loyalty of the customers towards the brand among others in the market. Along with this, the brand value and equity of the brand (Endeavour) might be increased thereby amplifying its level of sustainability in this aggressive market among other existing rivals....
Without which neither an organization nor the employees might retain their portfolio and efficiency in the market among others. The training and development helps in imparting specific types of skills and abilities to the employees so as to enhance their level performances and dedication towards the assigned responsibilities. Due to which, the level of motivation and devotion towards work might get increased resulting in amplification of the total production and revenue of the organization. However, in case of a service providing organization like Endeavour, the employees need to offer varied types of training and development programs such as language training, cross training, on the job training, communication training and simulation training. With the help of language training programs, the employees are offered training about the type of words that might be used at the time of verbal communication with the customers. This might prove effective in enhancing the level of satisfaction and loyalty of the customers towards the brand among others in the market. Along with this, the brand value and equity of the brand (Endeavour) might be increased thereby amplifying its level of sustainability in this aggressive market among other existing rivals. Other than this, cross training is also another sort of training that helps in gaining varied types of knowledge and skills from the employees of the other departments. With the help of these types of training options, an employee of call centre might gain the opportunity of getting promotions to higher levels within the organization. This might prove effective for the employee in reducing boredom due to repetition of work within a call-centre organization thereby amplifying its level of dedication. ...Download file to see next pagesRead More
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