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Managing Health Services - Essay Example

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Managing Health Services Managing Health Services Managing Health Services Introduction Managing health services is challenging particularly on the part of managers. This is because the health care system is composed of different employees with varied behavior to include the different factors affecting the process of development within the organization…
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Managing Health Services
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Download file to see previous pages Answers to Questions 1. Define organizational behavior and relate this interpretation to your current experiences by providing examples (2) of what you have witnessed or how you have experienced it. Organizational behavior is a field of study that involves investigating how individuals and groups behave together in an organization (Wood, et al. 2006). Behaviors may include actions, attitude, norms and beliefs in which if these practices come into play affect the organization in general. Since organization is made up of individuals and groups, behavior of the employees may also vary which explains the differences in organizational culture. However, in most cases each company’s or culture is influenced on how the vision and objectives are envisioned by the founders (McShane & VonGlinow, 2010). For instance, if the health care system is conceived to achieve for excellence in the near future, core values to include accountability, integrity, trust, and honesty must be practiced within the organization. ...
ienced employees are to mentor a newbie through offering orientation and coaching regarding the equipment, protocol, and other rules critical for paramedical staffs to follow. Thus, each group is composed of new and old employees working together during actual operations. Another culture I had experienced is the non-tolerance of blaming for mistakes and shortcomings. To the leaders of paramedics, pointing fingers to others may impede the delivery of quality health care. Such notion is supported with the study by Belluz (2008) where she revealed that behavior and practices such as non- blaming and non punitive language are essential elements to enhance the safety of the patient. 2. Describe why you might need to understand behavior of people in organizations. Understand behavior in an organization is a need because staff’s behavior is the basis of the success and failure of it. Managers would not be able to address issues confronting the organization in cases of conflicts if behavior is not considered. Discerning negative and positive behaviors is also a way to meet the needs of the employees. This notion is supported in the study by Grass and Lee-Ane (2010) where they found out that staffs within a mental health facility performed poorly because their lack of vision towards their organizational policy and structure was not addressed. This indicates that the absence of understanding behavior results in poor decision making, poor communication, and poor commitment to tasks among staffs which may lead to poor practices. As a result, the organization fails. On the other hand, addressing behavior contributes to the company’s effectiveness (Borkowski, 2008) while enhancing managerial skills in predicting behavior. 3. Describe what is meant by perception. In your own ...Download file to see next pagesRead More
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