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Analytical Report - Essay Example

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I hereby present my analytical report which offers an in depth analysis of the advantages and disadvantages of in-house training and the alternative of sending delegates to outhouse training. The content presented in the report is aimed at helping the hotel to make the best…
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Analytical Report

Download file to see previous pages... After an extensive and intensive research, it became evident that, the hotel can either opt for in house training or out house training that will involve sending delegates away for training. This report presents the benefits of in house training, the cost implications for the hotel as well as its effects on the employees under training. On the other hand, the report compares in-house training with out-house training using similar criteria. After the analysis, and comparison, the report offers the preferred alternative that the hotel can adopt.
After a close analysis of the current situation of the employees, and in accordance with the hotel’s current determination to become a leader in the hospitality industry, it becomes evident that the staff needs empowerment. Without doubt, the employees need to acquire new skills that will serve to enable them to register remarkable performance as they deliver their services to the hotel’s customers. According reliable research in the hotel management, the loyalty of customers depends on the quality of services provided by the staff.
Being a service provider business, responsiveness, promptness and courtesy are some of the critical attributes that customers use in their rating of the quality of services rendered by the hotels. Therefore, employees need regular training so that they may have the capacity to meet the expectations of the customers. This is the reason why the hotel has identified the need to offer additional training to the hotel staff. However, there are two alternatives that the hotel must choose from in its bid to offer additional training to their staff. One of the options that the hotel has to choose from is offering in-house training within the hotel premises. The other alternative involves organizing an out-house training at a venue away from the hotel. Both options have ...Download file to see next pagesRead More
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