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The Role of the Hospitality Manager - Essay Example

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Role of the Hospitality Manager NAME: AFFILIATION: UNIVERSITY: The role of the hospitality manager Hospitality management refers to the duties a manager performs in a hotel or resort. The role of a hospitality manager encompasses all the duties performed to maintain a healthy, safe and productive working environment…
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The Role of the Hospitality Manager
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"The Role of the Hospitality Manager"

Download file to see previous pages Hence the managers of the hotel or resort needs to ensure that proper customer services are provided for the long term success of the hotel or resort (Nasution and Mavondo, 2008). In order to understand the disparity of both roles in the professional context, it is significant to know about their basic roles. A leader is an influential personality who is capable to inspire people to follow his footsteps. A leader has a higher degree of convincing and persuasive qualities, which can make people act accordingly (O?Gorman, 2008). The leader has the power and potential to influence large masses if the right leadership qualties are demonstarted. The leaders are of different types and if the audience is convinced, the leader can bring about major chnages in the area of operations. Leadership is about establishing a concrete and clear vision, sharing your viewpoint with others and your co-workers so that they follow your outlook willingly. A leader can see the problems and the goals that others usually don’t focus on or may be no one else wants to tackle. It’s only the leader that pays attention to the difficulties and objective with single minded determination (Academia21, 2010). Leaders may devise out of the box solutions duw to their creativeness in working around problems and this ability may not be possessed by others. Leadership also involves the coordination and balancing of the different interests of all the co-workers and stakeholders. The stakeholders and shareholders of the business are important entities that need tobe given careful consideration as their interest in the success and profitability of the business should be intact so that desired results can be obtained. This challenging task can be successfully carried out by the leader. A leader is supposed to provide information, knowledge and ways to actualise the vision that he carries along. This vision needs to be clear, consistent and without any biasness or doubt so that all the organisation staff and the shareholders of the firm know the main aim of the organisation's operations. Leadership is necessitated in times of crisis and it is very crucial when creativity is required to deal with the situation (Bit Rebels, 2013). As far as relation of management and leadership is concerned; they both go hand in hand. It would not be wrong to call both of the roles as two sides of the same coin. Although they are not the same but they go together. Many of the times they are considered the same thing. One is incomplete without the other. A manager is supposed to plan, organise and coordinate whereas a leader is there to inspire and motivate. A manager needs to demonstrate consistency and discipline while conducting all the tasks. The manager needs to ensure that all employees are performing their job roles in a systematic mode and following the right direction of achieving the goals. A leader does not require any managerial position whereas a manager can be a true manager even if he has the leadership qualities in him (Tepeci and Bartlett, 2002). A leader is diverted more towrads the influential part rather than gaining a position in the organisation. To make it concise, some points describing a leader and manager are mentioned below Manager maintains, the leader develops and initiates. Manager pays attention on work procedures, the leader focuses on employees. Manager imitates, ...Download file to see next pagesRead More
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