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The Ethical Adjustment Letter - Essay Example

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What happened to your guitar during your United Airlines UA-7474 flight with us was a regrettable incident that we would like to help rectify in whatever manner that we can. We realize how important your guitar is to you so rest assured that we are looking into the matter in…
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The Ethical Adjustment Letter
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"The Ethical Adjustment Letter"

Download file to see previous pages We realize that money will not replace your beloved guitar but somehow, we hope that our small token of repentance will help ease your suffering.
Regrettably, our company is unable to reimburse your group for services that we were able to successfully render such as your completed flight with us. However, we can offer your group vouchers for free upgrades to first class during your next few flights with us.
We are truly quite saddened by the negative experience that you had during your flight with us. Rest assured that this is an isolated incident that will not be allowed to happen again to you or any of our other passengers. Our offer for United Airlines flight vouchers and the reimbursement of your guitar repair are a sign of goodwill that we are looking forward to you accepting. If you do have any question please feel free to contact me at 480-235-8975 ext. ...Download file to see next pagesRead More
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