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Business Communication - Essay Example

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Constantly, information needs to flow from one hierarchy of an organisation to the other and the necessary feedback received by…
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Business Communication

Download file to see previous pages... First, Marge did not plan well for Jerry’s evaluation. Jerry is full of excitement about his evaluation, has thus prepared well, and planned his time well in a way that he arrives at the conference room five minutes earlier. As a good leader, Marge needed to do likewise and appear on time for Jerry’s evaluation, which would give both of them a chance to converse and come to an agreement before eleven o’clock. Marge is using her lagging behind schedule, her hectic morning, and a meeting ahead with an important client as an excuse to sit and evaluate Jerry in a proper manner. Her lack of planning brings about the miscommunication between her and jerry. Jerry even quotes her as “late again” to show that it is a habit.
A second barrier to communication between Jerry and Marge is their conflicting goals. As a supervisor to Jerry, Marge retorts that if he rates Jerry anything beyond average, he may relax. She appreciates that Jerry is working hard, but she does not communicate this to him. Instead, she decides to give him this rating to make Jerry work harder and improve on his work. On the other hand, Jerry expectations are high and according to him, an above average or excellent is his rating. He needs an explanation as to why Marge rates her as average and refuses to sign the evaluation documents. Marge cannot explain her aim in rating Jerry in the average column and thus they fail to understand one another. According to slide share website, “effective communication takes place when other can see situations as we do, think about the situation as we do, and understand the message as we do” (Slide share web). Failure to this, wrong assumptions fill up the intended message hindering communication.
Thirdly, another barrier to communication is ones state of mind at the time of receiving and sending the message. This is because encoding and ...Download file to see next pagesRead More
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