Business Communication Trends Paper - Essay Example

The use of technological tools has also enhanced the capabilities of companies to offer superior customer service. Business communication affects the interaction and communications of employees in all industries. The use of business communication has affected me at my place of work. I am responsible for leading ten employees in daily operations ensuring that all support codes get all necessary supplies and equipment to complete all job tasks. Any person that is put in a supervisory position must have good interpersonal skills and communication abilities.

My verbal and written communication skills are excellent. I have learned that the best way to get your employees to respond to is by having the lines of communication open at all times. Every Friday I have a staff meeting with my group to discuss the performance of the week and to plan the job tasks for the following week. A summary of the staff meeting is given to the employees in written form prior to the end the shift. Documentation is very important to provide an audit trail of business communication.

All my employees are given a corporate email account. Electronic communication between the employees is encouraged. The form of communication that I used most often in my day to day activities is verbal communication. “Business professionals demonstrating effective verbal communication skills use spoken words to convey a message clearly and concisely” (Duggan, 2012). At the start of each shift I speak directly to my staff for five minutes to explain the tasks each team member is going to perform.

If I have any special instructions for a particular member of the team I have a separate meeting with the employee in an office where I talk with the person privately. There are lots of new hot trends in the communication industry. Businesses are relying on electronic communication more than ever in the past. In 2011 there were approximately 3.1 billion email accounts registered worldwide and that figure is expected to reach 4 billion by 2015 (Brownlow, 2012). The growing popularity of emails is forcing businesses to use that form of communication to provide customer service to its clients.

Our company also uses a forum to transmit information to customers. The forum has a live chat feature that allows customers to chat with a customer representative. Another hot trend in business communication is the use of telecommuting work arrangements. Telecommuting is a work arrangement in which employees work from remote locations or their homes using communication technology such as fax machines, printers, computers, smartphones, and broadband internet. Currently there are no full time employees working in telecommuting arrangements, but some executives are taking advantage of telecommunication technology to become part-time telecommuters.

Two managers of the company get to work from their homes twice a week in order to reduce their previous excessive workload of six ten hour shifts weekly. The strategy provided these managers with a better work life balance. Telecommuting is a growing trend in the workplace due to the fact that there are so many internet users worldwide. There are approximately two billion internet users globally. “Users of the internet are multiplying around the globe, and many companies are earning terrific profits in the process of serving those users”