Creating a Motivating Work Environment - Assignment Example

Comments (0) Cite this document
The discussion in this paper “Creating a Motivating Work Environment” will focus on the importance of empowering customer service employees. The empowerment of employees makes it possible for the employees to have input and control over their roles and responsibilities…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER97% of users find it useful
Creating a Motivating Work Environment
Read TextPreview

Extract of sample "Creating a Motivating Work Environment"

Download file to see previous pages Customer service management is one of the central points that dictate the performance of the company. Repeated business is only possible if the customers are treated well and given reason to do business with the organization again. Some of the importance of empowering customer service employees includes;
Employee satisfaction
It is proved that when customer service employees are satisfied, it is likely that they will embrace their job. The satisfaction of the employees will enhance the performance of the staff members, ensure their retention and adopt superb customer skills when handling organizations clients. Satisfied employees will feel that they are part of the organization and that they are important to the daily operations of the company. Satisfactions of the employees will make them feel comfortable and confident in their daily routines. The sense of pride when associating with the organization can be easily sensed. Given that customer service employees are the face of the company, the impression they give to the customers will impact the customer-company relationship. Poor services from the team will drive the customers away. Therefore high retention of the customers can only be ensured through the satisfaction of the customer service employees. A rude response or poor treatment from the customer service is likely to send a negative signal to the customer, which might result in customers cutting business links with the company, or avoid any future transaction. (Mayfield, & Mayfield 2012)
Employee loyalty
Training and empowering employees is one of the best ways to retain hardworking staff members. A number of employees are work in progress and therefore they require constant support from the senior management or company owners. Employees who are de-motivated are likely to quit the firm the moment they get better opportunities in other organizations. Good employees often have a number of employers to choose from but it is likely because of reasonable treatment that they decide to stick with a particular company. ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
(“Customer Care Article Example | Topics and Well Written Essays - 1500 words”, n.d.)
Customer Care Article Example | Topics and Well Written Essays - 1500 words. Retrieved from
(Customer Care Article Example | Topics and Well Written Essays - 1500 Words)
Customer Care Article Example | Topics and Well Written Essays - 1500 Words.
“Customer Care Article Example | Topics and Well Written Essays - 1500 Words”, n.d.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Creating a Motivating Work Environment

Creating a Motivating Work Setting

...? Creating a Motivating Work Setting Table of Contents Introduction 3 Case Example-McDonald’s 4 Conclusion 11 References 13 Introduction In the present days, employers often face dynamic and increasing challenges. Business environment pressures, rising healthcare expenses and requirements of the employees have placed management in a difficult situation. Creating a work environment that maintains employee job satisfaction as well as motivates people towards exceptional performance is one of the fundamental roles of leaders to play. Recently, a survey was conducted by the Conference Board, which specified...
9 Pages(2250 words)Essay

Work environment

...such as verbal and physical conduct of a sexual nature can be classed as sexual harassment when submission to the conduct results in continued employment or promotion, or when the behavior creates a hostile work environment. 1. Which selection criteria (personal interview, employment test, assessment center) do you think would be most valuable for predicting effective job performance for a manager in a record company? For one of your college professors? For a manager at a coffee shop such as Starbucks? Discuss. As college professors must present vast quantities of complex material to students within a limited period time, communication skills are vital. A personal interview is a...
14 Pages(3500 words)Essay

Creating a Motivating Environment in the Workplace

...and how the employee reacts against certain social or environmental stimuli and then creating a strategy that appeals to only one and then developing a secondary or contingent strategy for another employee. Conclusion Motivating an employee in the pursuit of gaining higher performance outcomes or achieving a sense of organizational loyalty must start with the foundational values and beliefs of the individual. In a diverse organizational environment, there are going to be employees that have more extraverted tendencies and those who prefer autonomous working environments, as two examples. Using strategies that appeal to socialization or ongoing...
4 Pages(1000 words)Research Paper


...closely; indulging in random acts of kindness to break down barriers et al. Interactive motivational skills creating a productive work environment with apt work practices, goal setting and use of an effective reward system for establishing a kind of atmosphere and culture where one gets charged up to excel, are the essential prerequisites available to a manager for developing teams that get focussed and committed to organisational goals. A well designed work, enriched with elements organised to match individual skills and interests, is the first step and recipe for building a highly motivated team to deliver an impacting...
4 Pages(1000 words)Assignment

Creating the Decision Environment

...? Creating the Decision Environment Introduction A decision is basically having to choose from an array of alternatives that suites a particular situation. This is usually done to solve a problem or prevent one from happening. Sometimes decision making is left one person, and other times to a group of people. Group decision are usually based on, either a majority vote or a consensus, depending on the decision. Groupthink is when a group of people are highly cohesive and their mode of thinking overrides all rationale and logic. Symptoms of groupthinking The Illusion of Invulnerability: This is usually when the group has the mentality that the decision they are making is the correct one (Janis, 2009). This...
3 Pages(750 words)Essay

Work Environment

...? Work Environment: Ethical and Legal Issues Work Environment: Ethical and Legal Issues Introduction With the emergence of globalization, there have been abundant potential market opportunities for business organizations across the world. Today firms take great efforts to improve their production volume so as to seize those opportunities effectively. In order to meet the growing demand in the market, companies tend to improve their production and supply and keep recruiting potential employees who can significantly contribute to their overall productivity. This situation has created many job opportunities for people having different educational and social...
6 Pages(1500 words)Research Paper

Creating Positive Environment for Learning by closely monitoring the building, providing adequate security staff, and securing the parking area. Open access to the building, inadequate security staff, or an unsecured parking area can lessen the safety of the working environment. Conclusion The review of related literature indicates that there is a strong relationship between academic performance of a student and his learning environment. . Schools should reconsider the students' needs and create a learning environment that contributes to positive behavior as well as academic achievement. The effective school for learning is characterized by factors that set the tone for effectiveness...
4 Pages(1000 words)Assignment

Creating the Decision Environment the rules of the society, and the outcome becomes a supportive dynamic. However, if one or more of these techniques is accomplished the phase of the group working out, would vary from one group to another. Therefore, the groups ways of working is so guard against Groupthink and helped in making better decisions. It is a challenge that any team leader should create a working environment in that the groupthink is not likely to develop. It is also necessary to understand the risks that are involved and the needs to make an effort towards ensuring only the good decisions are made by the group. In order to be sure that there is no groupthink, it is...
3 Pages(750 words)Essay

Creating a Positive Learning Environment

...Creating a positive learning environment It is certain that the speaker-listener relationship has a significant, long-lasting and positive implication not only on the professional but also on the social development of managers. Therefore, for creating a positive learning environment in the training session, it was important to foster effective speaker-listener relationship. I observed during the training session that by only improving the interaction with the audience can be achieved a lot. However it was evaluated from the feedback of the audience given to me that the listeners who reflected supportive and positive attitude during the entire training session successfully...
6 Pages(1500 words)Coursework

Creating A Safe Environment

...Creating a Safe Learning Environment affiliation Creating a Safe Learning Environment for Children Aged 2-4 Years Preschool childhood is one of the most important periods of personality development. During it the child acquires basic knowledge about life around, begins to develop character, certain attitude and behavior towards the people. So it turns to be particularly important to create healthy indoor and outdoor environment for the perfect development of child’s new skills, habits and abilities. Game is the main activity for children at the age from two till four. It develops spiritual and physical strength of the child; his/her attention, memory, imagination, discipline, dexterity. In addition, game is a kind of peculiar way... the...
3 Pages(750 words)Assignment
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Assignment on topic Creating a Motivating Work Environment for FREE!

Contact Us