Creating a Motivating Work Environment - Assignment Example

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The discussion in this paper “Creating a Motivating Work Environment” will focus on the importance of empowering customer service employees. The empowerment of employees makes it possible for the employees to have input and control over their roles and responsibilities…
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Creating a Motivating Work Environment
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Download file to see previous pages Customer service management is one of the central points that dictate the performance of the company. Repeated business is only possible if the customers are treated well and given reason to do business with the organization again. Some of the importance of empowering customer service employees includes;
Employee satisfaction
It is proved that when customer service employees are satisfied, it is likely that they will embrace their job. The satisfaction of the employees will enhance the performance of the staff members, ensure their retention and adopt superb customer skills when handling organizations clients. Satisfied employees will feel that they are part of the organization and that they are important to the daily operations of the company. Satisfactions of the employees will make them feel comfortable and confident in their daily routines. The sense of pride when associating with the organization can be easily sensed. Given that customer service employees are the face of the company, the impression they give to the customers will impact the customer-company relationship. Poor services from the team will drive the customers away. Therefore high retention of the customers can only be ensured through the satisfaction of the customer service employees. A rude response or poor treatment from the customer service is likely to send a negative signal to the customer, which might result in customers cutting business links with the company, or avoid any future transaction. (Mayfield, & Mayfield 2012)
Employee loyalty
Training and empowering employees is one of the best ways to retain hardworking staff members. A number of employees are work in progress and therefore they require constant support from the senior management or company owners. Employees who are de-motivated are likely to quit the firm the moment they get better opportunities in other organizations. Good employees often have a number of employers to choose from but it is likely because of reasonable treatment that they decide to stick with a particular company. ...Download file to see next pagesRead More
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