Free

You Decide Week 7 - Essay Example

Comments (0) Cite this document
Summary
The paper aims to evaluate the given scenario assuming that as Bob Yeader, Sales Manager of a small printing company, a rundown of alternative courses of action would be determined to solve the issues concerning Pat Lawson, one of the company’s sales persons. The following…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER93.6% of users find it useful
You Decide Week 7
Read TextPreview

Extract of sample "You Decide Week 7"

Week 7 – You Decide The paper aims to evaluate the given scenario assuming that as Bob Yeader, Sales Manager of a small printing company, a rundown of alternative courses of action would be determined to solve the issues concerning Pat Lawson, one of the company’s sales persons. The following specific concerns would specifically be addressed: (1) If you were in Bob Yeader’s position, what would you do? (2) Define the problem(s) as you see it? (3) Determine possible solutions and pick a solution to implement immediately.
Week 7 – You Decide
Case Scenario
The results of a recently concluding meeting revealed that one of the company’s sales persons, Pat Lawson, was currently exhibiting problems coping with new procedures and technology to service customers better and increase sales. She had been with the company for 15 years and was revealed to have serviced the company’s largest customers effectively. With Pat’s struggles, she was reflecting on quitting her job. In this regard, in the capacity of Bob Yeader, the Sales Manager, the following analysis of the situation, the problem and the options are hereby evaluated:
Identification of Problem
The apparent root problem for Pat’s supposed difficulties in coping with the current situation is the installation of new procedures and technology designed to improve customer service and increase productivity and sales. As validated by Jack Mason, Bob Yeader’s consultant, the lack of appropriate training to orient their people on the use of new technology and procedures was the main culprit for Pat’s dilemma: her inability to cope with requirements posed by the new technological procedures without being properly trained.
Alternative Course of Action
The following courses of action are available and should be evaluated by Bob Yeader:
1. Status Quo: Do Nothing. Wait for the natural courses of action to happen. In this alternative, the most probable scenario is that Pat Lawson would eventually tender her resignation. The advantage of this option is that there would be no changes in the work place and, as suggested by George Fish, new graduates could replace Pat’s position immediately. However, the disadvantage of this alternative is that both Chris Nihil, the HR Manager, and Jack Mason acknowledge the exemplary performance of Pat Lawson, who has been with the company for 15 years. The competency in handling large and complicated accounts has already been recognized to be attributable to Pat’s experience in the field of sales and customer service. By doing nothing, the company would be losing Pat and it might cost them more to train new hires to do Pat’s responsibilities.
2. Provide Training for the New Technology and Procedures. The standard operating procedure for the implementation of new technology is to orient all personnel directly involved in using it. Having pinpointed the root cause of Pat’s problem as lack of training in the new technology and procedures, giving appropriate training would address her dilemma. The advantage of this option is that Pat would eventually learn to adapt to the demands of the new system and training would develop her skills to enable her to use and recognize the benefits of using the new technology. On the other hand, the disadvantage of this is the cost of training in terms of efforts and internal resources.
3. Re-evaluated the Job Responsibilities of Pat. As an identified Sales Person, Pat might have been doing more of customer service than sales. In this regard, she could be transferred in Customer Service rather than Sales, per se. The advantage of this option is that the company still gets to retain Pat and transfers her to a job she has been doing good at. On the other hand, by transferring her, the sales responsibilities should be assumed by someone who is competent and qualified to do her work.
Recommendation: Reevaluate Pat’s job responsibilities, but at the same time, provide training to all employees who directly use the new technology and procedures. Any new changes in an organization could be met with resistance and fear due to ambiguity and fear of the unknown. Pat exhibited symptoms of inability to comply with the requirements of the new technology, given that she had been an old-timer, and that there was no training provided. Therefore, she felt stressed and confused. If, upon the review of her responsibilities, it would be noted that Pat is doing more customer service than sales, then, she should be assigned as a Customer Service Personnel (or even Officer, as deemed appropriate). If, however, she is still very much involved in sales, then, her current position could be retained provided that proper training is given.
Reference
Week 7 – You Decide. Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“You Decide Week 7 Essay Example | Topics and Well Written Essays - 500 words”, n.d.)
You Decide Week 7 Essay Example | Topics and Well Written Essays - 500 words. Retrieved from https://studentshare.org/business/1579074-you-decide-week-7
(You Decide Week 7 Essay Example | Topics and Well Written Essays - 500 Words)
You Decide Week 7 Essay Example | Topics and Well Written Essays - 500 Words. https://studentshare.org/business/1579074-you-decide-week-7.
“You Decide Week 7 Essay Example | Topics and Well Written Essays - 500 Words”, n.d. https://studentshare.org/business/1579074-you-decide-week-7.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF You Decide Week 7

(you decide)

... Racism Racism is the discrimination of people because of their different race and general way of life. This could be based on ones culture, religion, and complexion. People tend to think that a certain race is superior to the other. I choose to write regarding racism due to the strong beliefs that I hold that racism should be abolished from our society. I believe that every human being is equal to the other and that no one should feel superior to the other. My research on racism, will assist me address racism in my society and to write columns on the daily newspaper to address the same. My research on racism will help me in my career because I will be able to interact with many different people and learn a lot from them. I... Racism Racism ...
2 Pages(500 words)Essay

You Decide

...Recommendation on Inflation and Unemployment Recession is a domino effect problem, meaning that it always leads to other troubles in the economy. After an analysis of the case and the recommendations made by the panel of experts, the following instructions were made in order to help to reduce the unemployment and inflation rates. Lee’s recommendation on reducing government spending and increasing taxes is a valid recommendation, since it will help in reducing the budget deficit being faced. Fiscal policy is focused on influencing the aggregate demand side in an economy; therefore, the government should focus on reducing spending and in turn increase the taxation rate (Epstein, 2007). This will help to ease the inflationary... on Inflation...
1 Pages(250 words)Assignment

You decide)

... Center for Healing Racism Organization Critical Thinking on Racism The centre for healing and racism is an organization whose tenets are based on fighting the vice that racism presents. In any ideal society, human beings are perceived to have same level of interactions. However, our societies are stratified based on race and creed. In understanding human interaction, the process of dialogue is important in any social setting. Dialogue guarantees effective human interaction. In the following discourse, the importance of dialogue in terms of human interaction in the perspective of centre for healing and racism is discussed. Racism exists in different forms. The most conspicuous form of racism is the institutionalized form... Center for Healing ...
2 Pages(500 words)Essay

You Decide

...Online Branding Proposal for Premier Portraits The Target for the new branding message The firm has various groups of people as potential audiences for their branding messages. For this premium service the company is targeting the high end professionals and corporate executives who are willing to purchase these portraits at a premium price as opposed to the normal pricing. This group of people has been arrived at because of the kind of service being launched. These people are the only ones who are in a position to afford the service. In selecting a target audience it is important that such a decision is made considering the kind of service and the likely market segment putting in mind their preferences and buying behavior (Kerin... Branding...
2 Pages(500 words)Coursework

You decide

...Sociological Analysis of a Deviant Act I went to a restaurant, and ordered Pina Colada. Once the waiter brought the drink, I poured it into my plate,and started sipping it directly from the plate. To do this, I took the plate in my hand and using both hands, I brought it to my lips and sipped the drink. I did not just sip it, but also I made strong sipping sounds as well, like “shhssssrrup…shhssssrrup” so that I get noticed. The people around me showed different reactions. One thing that was common in all reactions was that none of them was encouraging. Some got irritated and passed me nasty looks, others put their hands over their ears to keep the sound from approaching them. One person sitting next to my table actually stood... Analysis of ...
2 Pages(500 words)Essay

You Decide Week 3

...Integrated Patrol Strategy AFFILIATION: Question No The integrated patrol strategy is entirely different from the traditional approach of law enforcement as every department/unit will work like a team and there will be more emphasis on information sharing. Previously, there was too much reliance on the statistical data and decisions were made to enhance the productivity by making changes in the existing workforce. The integrated patrol strategy is developed on the foundation that the only way to reduce the number of crimes in the country is to follow a well-integrated approach in which everyone is part of a team and all decisions are made on a consensus basis. According to the integrated patrol strategy, the patrol officers... Patrol...
3 Pages(750 words)Assignment

You Decide

... doctor. In addition, the hospital and its patients and research will benefit from the $2 million that will be given by Dr. Doe for the transplant. That means that the hospital can provide more pro bono care to those who needs medical attention but does not have money to pay hospital bills. The money will also benefit hospital research that will improve medical service delivery in the future. Having stated all these criteria in determining who among the patients should get the transplant, I therefore have decided that the young girl Lisa will be the patient who will receive the heart transplant.... of John Stuart Mill’s utilitarian ethical philosophy in determining heart transplant beneficiary I wish there was enough heart to give all...
2 Pages(500 words)Essay

You Decide

...Assignment Under each of the Ten Guidelines, you must outline what both Leonora and Joshua needs to say or do to work through this problem name Instructor’s name Course name University Date Taking into account all facts, we can stay the opinion that it is not an easy context. Young family is experienced conflicting circumstances, and due to these conditions undergoes difficulties. Having a baby is considered to be an essential step in life of any person; therefore, people need to understand that they will have to relinquish from some values in their lives in order to provide a worthy future for their child. Leonora and Joshua are remained to form such family. They have a small daughter Christa who is only three months...
2 Pages(500 words)Case Study

You decide

...Climate Change Introduction Climate change is a change in worldwide or local atmosphere designs, specifically a change clear beginning the mid-to-late twentieth century onwards and credited to a great extent to the expanded levels of environmental carbon dioxide created by the utilization of fossil energizes Climate change is a worldwide theme that is constantly pondered on by organizations in the oil and gas industry. The oil production together with gas are responsible for about six penny of worldwide CO2 outflows, yet the argument about decrease of worldwide nursery gasses (GHG) related with climate change laid attention for the most part on oil and gas organizations (Mckinsey Quarterly organization, 2012). The foundation... Change...
2 Pages(500 words)Essay

You decide

... The Sun Devil Chess Club The Sun Devil Chess Club represents Arizona in formal intercollegiate chess tournaments. The club is for adults exclusively but juniors can attend if they are officially invited. The Chess Club is responsible for providing ASU students with the opportunity to engage in mind games. Besides that, it is a fun way for students to spend their leisure time and compete amongst themselves in their quest for better playing strategies. Besides hosting tournaments on a monthly basis, the club hosts weekly sessions attended by approximately 30 people every Thursday on the 2nd floor of Memorial Union. The official time is between 5-10 pm but the location may change from time. Therefore, it is advisable to check... The Sun Devil...
1 Pages(250 words)Essay
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Essay on topic You Decide Week 7 for FREE!

Contact Us