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International Resort and Spa Mangement - Essay Example

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“Boundary spanner is getting across borders; limits or section to build relationship, interconnections and interdependencies in order to manage complex ,” (Williams, 2002) they are characteristic of organization that directly interacts with the customers. As shown…
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International Resort and Spa Mangement
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International Resort and Spa Mangement

Download file to see previous pages... On one hand, they interact with the customers and getting the information from an external environment. On the other hands, Boundary Spanners are also the communicate stage between management team and customers. So the company has to achieve and motivate them to get the effective performance. The Boundary spanning individuals develop partnerships and collaboration though building sustainable relationship, seeking to understand the motives, responsibilities and roles and also managing through influence and negotiation. For the organizations, they will create the strategic alliances, to join working arrangement and partnerships of collaboration to pass the organizational boundaries. (Williams, 2002)
As the theory from Kurt Lwin and his associates at the University of Lowa (1938), they mention about the different style and level of empowerment to the staff such as Autocratic, democratic and laissez-faire. It verifies the important of employee to be empowered and how it provides a higher quality work with participative leadership. (Cherry, 2014) The empowerment in management is needed, it provide the area and stage for the employee to make a decision and critical think the best way to finish the job, it improve work and staff quality.
In the hotel industry, one of the best examples of a successful business with empowerment in management is Ritz-Carlton. The Ritz-Carlton was the best employer again in 2013 because the company always trusts and says, “This award identifies the valuable contribution each person makes to our business on a daily occasion. We pursue to build a culture that stands up to our credo and where each principles of trust are applied, respect, honesty, veracity to exploit the talent to the advantage of each person and the company.” (Ritz-Carlton, 2013) The company respects and trusts the employee’s opinions and offers them the empowerment to make a decision during interact with customers. It brings up the positive effect for ...Download file to see next pagesRead More
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