StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...

The Ocean Broiler Restraunt - Case Study Example

Comments (0) Cite this document
Summary
The Ocean Broiler Restaurant Name: Instructor: The Ocean Broiler Restaurant Unlike other fast food restaurants, Ocean Broiler Restaurant operates most of its business activities in a more unprofessional conduct. For instance, it recruits and trains its new staff members through a unique process…
Download full paper File format: .doc, available for editing
GRAB THE BEST PAPER95.3% of users find it useful
The Ocean Broiler Restraunt
Read Text Preview

Extract of sample "The Ocean Broiler Restraunt"

Download file to see previous pages Additionally, any head of department who requires additional staff members should submit written qualification requirements for such persons to be recruited. The human resource department then makes an advertisement and recruits individuals who successfully meet the job requirements and skills before organizing an interview. The human resource department should have colluded with the recruiting department to outsource the recruitment job to a qualified person or agency, but to carry out interview on that same person. Notably, it is the responsibility of the human resource manager to deal with the organization’s work force; thus, it is their mandate to ensure that the organization employs highly qualified people in its entire departments. After the recruitment process, a training session is then organized for the recruits. The nature of the training process and materials required for training depend on the functions of the departments. Training should be done using a manual of work as a source of reference (Pandey, 2006 p239). It is evident from the case study that the Ocean Broiler Restaurant lacks a formal system of training its new employees, since the recruits under training are engaged to a trainer who is fully engaged in the normal retune of the restaurant. In other words, there is not proper training accorded to the new recruits. Moreover, the restaurant does not provide the trainees with an opportunity to synthesize and understand what is being learned (Blue, 2011 p4). A training session that directly engages the recruits into the company’s daily routine makes this process ineffective, since the trainer needs address both the customers’ needs and the needs of the trainees (Mullins, 2011 p236). Since the Ocean Broiler restaurant uses the same inadequate training method; its service outcome is expected to be below standards. In addition, since the new recruits are assigned to different trainers, there is a strong probability that consistency in service delivery will emerge compromising the quality of service offered to the customer (Blue, 2011 p2). The quality of Services offered to the customer depends on the quality of training the staff members received. Therefore, proper methods of training are paramount for quality service delivery. The restaurant management should, therefore, ensure that their staff members receive ideal training. Proper training of the staff members usually involves two distinct training methods (Pandey, 2006 p239). The first part involves collective training of the new recruits before narrowing down to training the recruits along their specific duties. Moreover, training should be a duty assigned to a single department in order to maintain quality in training, and to achieve consistency in service delivery. To ensure that quality of training is not compromised, every department should link with the human resource department that is competent in obtaining qualified staff members (Mullins, 2011 p237). In addition, the training session should be reasonably longer to facilitate proper mastery of the work or service delivery techniques required of a person. At some point, the restaurant should consider training the senior staff members (Koontz & Weihrich, 2006 p214). This may be done to refresh the already existing techniques within them or to introduce them to new techniques for quality enhancement. All training methods should aim at boosting service delivery to the customers. Due to the ever-changing customers’ ...Download file to see next pages Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“The Ocean Broiler Restraunt Case Study Example | Topics and Well Written Essays - 750 words”, n.d.)
The Ocean Broiler Restraunt Case Study Example | Topics and Well Written Essays - 750 words. Retrieved from https://studentshare.org/tourism/1437807-case-study-quality-control
(The Ocean Broiler Restraunt Case Study Example | Topics and Well Written Essays - 750 Words)
The Ocean Broiler Restraunt Case Study Example | Topics and Well Written Essays - 750 Words. https://studentshare.org/tourism/1437807-case-study-quality-control.
“The Ocean Broiler Restraunt Case Study Example | Topics and Well Written Essays - 750 Words”, n.d. https://studentshare.org/tourism/1437807-case-study-quality-control.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF The Ocean Broiler Restraunt

Project Ocean The Troubled Water Billing System

...Project Ocean – The Troubled Water Billing System Do you believe that the trouble with Philadelphia’s water billing system is a technical problem or a people problem? In my opinion, the root cause for the troubled water billing system is the lack of expertise of the people involved in putting together the project and the trouble with Project Ocean is mainly a ‘people problem’. When Philadelphia state signed the contract with Oracle Corporation to replace its 30- year old water billing system, they essentially hired people who had never before handled a municipal billing system and mainly had experience with customer service systems, of which the billing process was a very small part. Kale & Singh (2009) say that partner compatibility...
8 Pages (2000 words) Assignment

Sociology of the 2004 Indian Ocean Earthquake and Tsunami

...Sociology of the 2004 Indian Ocean Earthquake and Tsunami Introduction Homeland security covers preparedness for disasters and responding to these disasters appropriately. This is the reason why the Director of the Integrative Center for Homeland Security, Dave McIntyre, had made statements pertaining to disasters (see, for example, McIntyre, 2009). Sociological analyses of how society prepares for, responds, copes, and behaves after disasters provide a tool for homeland security professionals to perform their duties and responsibilities better. Sociology can be defined as the study of society’s structure and behavior (Shepard, 2010, p. 3). It follows that we can similarly define the sociology of disasters as the study of how society...
8 Pages (2000 words) Research Paper

Ocean Fishers Tuna-Dolphin Issue in the Pacific Ocean

... to a sharp decline in the population of dolphins. Current estimates of abundance provided by Gerrodette & Forcada (1) are 640,000 and 450,000 of northeastern offshore spotted dolphins and eastern spinner dolphins respectively. Several disagreements complicate the international opinion and render an in depth discussion of the issue imperative. The current project aims to study the environmental implications and ethical issues involved in the tuna-dolphin issue in the Pacific Ocean by exploring the background, international opinion and policies relevant to the issue. Background: Emergence of the issue Yellowfin tuna (Thunnus albacores) fishing in eastern Pacific Ocean is a significant economic activity responsible for 25% of world yield...
8 Pages (2000 words) Research Paper

Business of Ocean Spray Cranberries Inc

...TABLE OF CONTENTS Executive summary Introduction Objective of relaunch The Exhibition Planning process Conclusion & Recommendations References Executive Summary: Ocean Spray Cranberries is in a re-launch phase. The juices range is flourishing over all through addition of new flavors but overall individual brand wise in the juice category the brands are losing their sales due to stiff competition by private label competitors and high end brands also competing in this category. As a result the company has decided to re-launch the sauce range and revive this range which became the start of this company which now is owned by over 650 grower families. The re-launch phase of sauce is quite critical for the future of the company ultimately hence...
8 Pages (2000 words) Case Study

The Ocean in Crisis

...Full English 101 01 January The Ocean in Crisis Civilizations depend both directly and indirectly on the oceans that sustainlife. Oceans serve as the source of abundant food and minerals, provide highways of international trade, and a means of waste disposal. Food supplies, perhaps most importantly to human beings, depend in large part on the ability of the oceans to produce fish and other edible animal/plant life. In addition, ocean water produces a number of valuable minerals like salt, magnesium, and bromine, which all serve useful functions in society. In some places like arid desert where fresh water is not readily available, ocean water serves as a lifeline for societies who can decrease its salt content to a safe level. Humanity’s...
8 Pages (2000 words) Term Paper

2004 Indian Ocean Earthquake and Tsunami

...2004 Indian Ocean Earthquake and Tsunami “ONE DAY IN THE LIFE . . . THE IMPORTANCE OF TIME” The day of 26 December 2004 i.e. Sunday is often marked as one of the most catastrophic days in the history of mankind. This day is significant because of the occurrence of Tsunami and earthquake in the Indian Ocean. Contextually, this day in the history of mankind brought in certain decisive changes for a number of people. Therefore, evaluation of the impact of one day in human life through analyzing the effects, causes and consequences of Tsunami and earthquake will be the prime area of deliberation for this study. It is believed that uncertainly is one evident aspect in the lives of human beings. Life of a human being is quite unpredictable...
8 Pages (2000 words) Research Paper

Impact of Climate Change on Ocean Life

... Impact of Climate Change on Ocean Life Climate change has been the most important of all the issues mankind has faced in the past few centuries. Debates have been made on who is responsible for this climate change and surprisingly, majority of debaters agree on one culprit i.e. Human Beings. Mankind is responsible for most of the climate change occurring in this world. We build industries that pollute our environment with harmful substances leading to the change in the climate. With its affects diverse, the change in climate has not left the 70% of the world alone i.e. Water life. The affects of climate change have reached the aquatic life as well and leading to its destruction. The melting of glaciers in Antarctic regions has led...
8 Pages (2000 words) Term Paper

Analysis of Monsoon: The Indian Ocean and the Future of American Power Book by Robert D. Kaplan

...Book Review: Monsoon: The Indian Ocean and the Future of American Power INTRODUCTION The monsoon winds belonging to the Indian Ocean from immemorial time had been regarded as the reliable energy sources that unsurprisingly motivate sailing crafts of distinct sizes as well as forms throughout vast distances. In this similar context, the capabilities that are assumed in this present day sailing can be apparently observed by looking into the contribution made by the original sailors of the Indian Ocean towards moving sailing crafts in varied distant places throughout the globe. It is strongly believed that the dissimilar activities performed by the sailors belonging to the Indian Ocean had certainly raised the prospects of conducting trade...
12 Pages (3000 words) Book Report/Review

Maritime Issues that Persist within the Indian Ocean from the Standpoint of Overall Global Security

...Defence and Security Introduction The Indian Ocean possesses a vital sea line, which acts as a mode of communication connecting the West as well as the East line towards fostering trade link throughout the globe. Around eighty percent of the trade concerning ‘World’s Sea-Borne Oil’ undergoes all the way by the choke points of this ocean. In spite of its strategic positioning, the Indian Ocean has been much a neglected zone from the viewpoints of overall global security along with stability. Notably, there exist only seven check points in the Indian Ocean that might not be adequate for ensuring greater trade security. Being surrounded by 38 states which would make 40 percent of entire cost line, increasing importance of the Indian Ocean...
8 Pages (2000 words) Term Paper

Significance of Maritime Issues in the Indian Ocean in Terms of Security and Stability

...Significance of Maritime Issues in Indian Ocean In Terms Of Security and Stability Indian Ocean Essay Location Indian Ocean is the third largest ocean among five other oceans across the world. Pacific and Atlantic Oceans, come after Indian Ocean in terms of size. The four main waterways that access Indian Ocean include Bab el Mandeb (Djibouti –Yemen), Strait of Hormuz (Iran-Oman), Suez Canal (Egypt) and Strait of Malacca (Indonesia- Malaysia). Additionally, Indian Ocean is a body of water located in Africa, Asia, Australia and Southern Ocean. Moreover, in terms of geographical coordinates, Indian Ocean is located between 20 00S and 80 00 E (Rumley, 2013, p. 12). Moreover, the Ocean connects many other countries and hence generating many...
8 Pages (2000 words) Term Paper
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Case Study on topic The Ocean Broiler Restraunt for FREE!

Contact Us