StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...

Employability Skills - Essay Example

Comments (0) Cite this document
Summary
Employability Skills: Understanding and Developing My Core Competencies Needed to Enter the Hotel Industry Hassan Munir Khan Student Number – E10186 BTEC Higher National Diploma in Hospitality Management The City College, University House, 55 East Road, London N1 6AH LO1 Determining my Own Responsibilities and Performance LO1.1 Responsibilities of a Hotel Concierge A hotel concierge to is often referred as the ‘face of the hotel’ since he provides personal service and gives special attention to hotel guests…
Download full paper File format: .doc, available for editing
GRAB THE BEST PAPER93.4% of users find it useful
Employability Skills
Read Text Preview

Extract of sample "Employability Skills"

Download file to see previous pages The responsibilities of a hotel concierge, as highlighted by Baker (2012), can be summarized into three main categories: meeting and educating the guests; handling bookings and important reservations; and facilitating the troubleshooting of problems and issues. Firstly, since a hotel concierge serves as an important and effective brand ambassador of the hotel business, he is expected to be able to communicate clearly, concisely, and courteously to the guests. In this regard, he must possess excellent communication and interpersonal skills by being friendly, dependable, and helpful toward the guests. In addition to this, a hotel concierge must also educate the guests on the available facilities and services rendered. He also shares pertinent information to the guests such as travel routes, available tours, outing schedules, and transportation availabilities. He may also offer some recommendations about the city’s points of interest, best restaurants, shopping hubs, and nightclubs (Mead, 2012). Secondly, a hotel concierge handles the reservation to important events. He helps not only in the obtaining of tickets, but also in the setting and booking of appointments. Because of this responsibility, a hotel concierge must be in-the-know of crucial city happenings. He must have strong personal and professional networks in various fields—art, fashion, theater, and sports. All of these make a hotel concierge capable of answering all inquiries of guests (McDonald, 2010). Lastly, a hotel concierge must know how to facilitate the troubleshooting of certain problems and issues. When a guest loses his wallet or when he needs special dry-cleaning services, a hotel concierge must be ready to attend to these needs and emergencies (Mead, 2012). Thus, he must be quick and results-driven when solving the issues of hotel guests. Such as skill can only be enhanced by having an organized database of information and internal connections. Figure 1: Summary of Skills and Values of a Hotel Concierge LO1.2 Setting Objectives Having discussed the skills and values needed to be a hotel concierge, it is now vital to establish a plan on how I can attain these objectives. In this regard, I intend to focus on my key strengths and areas of improvement to gain a better understanding of myself. My key strengths are encapsulated by my values both as a person and as a student: (1) my willingness to learn; and (2) my strong interpersonal skills. Firstly, my willingness to learn is best exhibited in my penchant for discovering new things in life which form part of my hobbies and interests. Being updated in the current trends in digital technology, mass media, and pop culture can help cultivate my knowledge on significant political, economic, social, and technological events. This is important as it equips me with a wider and deeper perspective about society and people. Secondly, my strong interpersonal skills also form part of my key strengths. This is exhibited by my ability to work with people with varying attitudes and working styles, as well as to communicate effectively and clearly to them. This skill is honed by my participation in various school organizations. Through this, I can claim that I display high emotional quotient or E.Q. On the other hand, ...Download file to see next pages Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Employability Skills Essay Example | Topics and Well Written Essays - 3750 words”, n.d.)
Retrieved from https://studentshare.org/tourism/1399599-employability-skills
(Employability Skills Essay Example | Topics and Well Written Essays - 3750 Words)
https://studentshare.org/tourism/1399599-employability-skills.
“Employability Skills Essay Example | Topics and Well Written Essays - 3750 Words”, n.d. https://studentshare.org/tourism/1399599-employability-skills.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Employability Skills

Early Childhood Reading Skills Development

...Early Childhood Reading Skills Development: How Can Fathers Help? Introduction Children’s early development of literacy skills begins soon after birth and progresses at a rate that is dependant on an array of environmental motivations. Since most childrens first significant reading experiences take place from within a family setting, fathers can do much to make certain that their children are exposed to the best environmental stimulations by actively participating in early childhood education at home. A fathers’ interaction with his children through simple reading lessons can help foster optimal early childhood experiences by which their children can improve cognitive abilities. This discussion will examine the numerous methods...
12 Pages (3000 words) Coursework

Enhancement of Skills and Training in Human Capital

Training and development include skills which are job-related and also that are not related. This helps in motivating and enhancing self-esteem as the employees feel the organization cares for them. Motivation is essential for retention and succession planning in today’s scenario. This paper will discuss the relevance of training needs and its implications on the stakeholders, managers and individuals.

Training is regarded as fundamental in transforming the workforce and brings about quality improvement across organizations. To effectively exploit intellectual assets, the focus on human development has been renewed (Donovan, Hannigan & Crowe, 2001). The pace of change requires continuous up-gradation of skills...
12 Pages (3000 words) Report

Teaching Language and Communication Skills

“Language occurs through an interaction among genes (which hold innate tendencies to communicate and be sociable), environment, and the child’s own thinking abilities” (Genishi, 2006). But just how does this happen? How do children learn to use sounds to communicate and then to place those sounds in the correct order to make themselves understood? While some of this behavior can be attributed to the imitation of the caregivers, there remain aspects to the development of language and communication that cannot be so easily explained. To provide a more complete understanding of how language and communication develop in the young child, it is necessary to understand not only the primary terms that are applied, but al...
12 Pages (3000 words) Case Study

What Key Skills Do Employers Want Fresh University Graduates to Have

...What key skills do employers want fresh graduates to have? Introduction Global business environment has become highly competitive as several leading global organizations are trying to implement key strategies in their business process. Effective employee recruitment, selection and retention have become important for all the organizations as the skilled and effective employees are considered as the important and strongest asset of an organization. Now-a-days, the employers are trying to find effective and fresh university graduates to enhance their several business operations. It is important for the fresh graduates to avail effective knowledge and skills in their educational fields to achieve significant employment opportunity. However...
6 Pages (1500 words) Research Paper

Angela Carter - Women's Sexuality and Violence Linked Through Feminism Writing Skills

...Angela Carter: Womens Sexuality and Violence linked through Feminism Writing Skills Angela Carter is one of the most creative, radical and sophisticated English fiction authors of the 20th century. For several decades, she enchanted her readers with her witty and cheerful novels, essays and short stories. The purpose of this research paper is to explore “how Angela Carter uses the feminism writing skills to underscore the connection between womens sexuality and the violence they experience”. The paper relies on the thesis that female sexuality is strongly associated with their experience of violence. The main objective of this paper is to conduct a research study of the alternate feminist treatments of traditional, patriarchal Western...
7 Pages (1750 words) Research Paper

Skills Assessment and Action Plan

...Essentially, the purpose of learning or education is to generate new knowledge that can be applied in our lives in order to improve it. However, learning is a process that requires the people involved to possess certain skills in order for them to be good students. As such, this reflective paper is going to outline the basic skills that I think are essential for one to be a good student. I will also outline why I think that these skills are important to the learning process. The paper will also outline an action plan that can be taken in order to improve the skills identified that may need to be improved. In order to be a successful student, I think I should possess mainly two broad skills and these involve computer skills as well...
7 Pages (1750 words) Essay

The Nature and Significance of Listening Skills in Accounting Practice

 In addition to facilitating success in the accounting profession, listening skills contribute to social adjustment and participation. The major topics covered by the researchers are communication skills, accounting education, listening and communication practices. According to the researchers, most institutions consider listening skills as generic skills (Stone & Lightbody, 2012, p. 375). Teachers in these institutions do not consider listening skills as important skills in accounting practice. Most universities place emphasis on technical skills. Surveys on the importance of listening skills have put pressure on universities to raise awareness of these skills (Ameen, Jackson & Malgwi, 2010, p. 34). The researchers b...
6 Pages (1500 words) Assignment

Impacts of Grammar on Students Writing Skills

... October 29, Teaching Grammar Enhances Writing: Impacts of Grammar on Writing Skills For more than a hundred years, teachers and researchers have not agreed that grammar improves the writing development of students (Andrews et al. 40). Some teachers and researchers believe that teaching grammar is essential to writing abilities, and that several educators have only vilified it because of ineffective traditional grammar teaching beliefs and methods (Myhill 78; Nunan). Others underline that explicit grammar teaching is not effective in contributing to students’ writing development (Micciche; Wyse). The research questions are: Does teaching grammar impact writing? What are the roles of grammar teaching in writing? What are the effective...
12 Pages (3000 words) Assignment

Personal Development of English Skills

...PERSONAL DEVELOPMENT OF ENGLISH SKILLS by PERSONAL DEVELOPMENT OF ENGLISH SKILLS A plan for developing my English The most wonderful experience in my life was that of learning the English language. I can remember vividly the first day I encountered English. I was very young and my dad encouraged me to listen to English songs. I would listen to them every morning, even though I did not understand anything. I did this for the next eight years and gradually, I started to understand the individual words in the songs. My mother also taught me some Basic English at home. It included the alphabets and some English words like hello, thank you, fine, good, welcome etc. I developed a passion for English and when I was around thirteen, I started...
8 Pages (2000 words) Essay

Gender Cognitive Skills and Stereotype Effect

...Hassan M Alsolaiman Dr. Molly Brost ENG 301.002 9 April, Gender Cognitive Skills; Stereotype Effect A stereotype is a common occurrence in discussions that involve gender and equality. This has become a common source of debates in the streets to an extent of attracting national attention. Stereotypes in gender have risen to another level where scholars vast knowledge on gender as a subject, have been tasked with the role and mandate of keeping the general public informed. Karl Marx, in his many philosophical teachings, hinted that it is difficult to revolt against an informed mass, and this has been the case in a myriad of gender discussions. An informed generation is not an easy generation to deal with, especially in cases where people...
6 Pages (1500 words) Term Paper
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Essay on topic Employability Skills for FREE!

Contact Us