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Employability Skills - Essay Example

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Employability Skills: Understanding and Developing My Core Competencies Needed to Enter the Hotel Industry Hassan Munir Khan Student Number – E10186 BTEC Higher National Diploma in Hospitality Management The City College, University House, 55 East Road, London N1 6AH LO1 Determining my Own Responsibilities and Performance LO1.1 Responsibilities of a Hotel Concierge A hotel concierge to is often referred as the ‘face of the hotel’ since he provides personal service and gives special attention to hotel guests…
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Employability Skills
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Download file to see previous pages The responsibilities of a hotel concierge, as highlighted by Baker (2012), can be summarized into three main categories: meeting and educating the guests; handling bookings and important reservations; and facilitating the troubleshooting of problems and issues. Firstly, since a hotel concierge serves as an important and effective brand ambassador of the hotel business, he is expected to be able to communicate clearly, concisely, and courteously to the guests. In this regard, he must possess excellent communication and interpersonal skills by being friendly, dependable, and helpful toward the guests. In addition to this, a hotel concierge must also educate the guests on the available facilities and services rendered. He also shares pertinent information to the guests such as travel routes, available tours, outing schedules, and transportation availabilities. He may also offer some recommendations about the city’s points of interest, best restaurants, shopping hubs, and nightclubs (Mead, 2012). Secondly, a hotel concierge handles the reservation to important events. He helps not only in the obtaining of tickets, but also in the setting and booking of appointments. Because of this responsibility, a hotel concierge must be in-the-know of crucial city happenings. He must have strong personal and professional networks in various fields—art, fashion, theater, and sports. All of these make a hotel concierge capable of answering all inquiries of guests (McDonald, 2010). Lastly, a hotel concierge must know how to facilitate the troubleshooting of certain problems and issues. When a guest loses his wallet or when he needs special dry-cleaning services, a hotel concierge must be ready to attend to these needs and emergencies (Mead, 2012). Thus, he must be quick and results-driven when solving the issues of hotel guests. Such as skill can only be enhanced by having an organized database of information and internal connections. Figure 1: Summary of Skills and Values of a Hotel Concierge LO1.2 Setting Objectives Having discussed the skills and values needed to be a hotel concierge, it is now vital to establish a plan on how I can attain these objectives. In this regard, I intend to focus on my key strengths and areas of improvement to gain a better understanding of myself. My key strengths are encapsulated by my values both as a person and as a student: (1) my willingness to learn; and (2) my strong interpersonal skills. Firstly, my willingness to learn is best exhibited in my penchant for discovering new things in life which form part of my hobbies and interests. Being updated in the current trends in digital technology, mass media, and pop culture can help cultivate my knowledge on significant political, economic, social, and technological events. This is important as it equips me with a wider and deeper perspective about society and people. Secondly, my strong interpersonal skills also form part of my key strengths. This is exhibited by my ability to work with people with varying attitudes and working styles, as well as to communicate effectively and clearly to them. This skill is honed by my participation in various school organizations. Through this, I can claim that I display high emotional quotient or E.Q. On the other hand, ...Download file to see next pagesRead More
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