Personal Concierge Services Business Now and the Future - Article Example

there’s a lot of tasks required in starting a business and in maintaining it, but at the end of it all, personal satisfaction and of course, profits, are enough to make everything worth it.

            In lieu of starting a business, who would have thought that a personal concierge can be a very promising business? Indeed, it is. There is a number of news reports nowadays that reveal that personal concierge provides the much-needed service for the busy and/or physically incapable individuals that many have already considered establishing as a business.

The Personal Concierge

What is a personal concierge? What does he/she do? A personal concierge is a combination of service and a person-oriented kind of job.  It is considered a service-oriented job because the main responsibility of the personal concierge is to do tasks for and/or on behalf of the customer.  There are a lot of going ins and outs that can be expected from this type of work.  Also, it is considered a person-oriented job because it caters to human needs. A personal concierge will be assisting a person or a group of people to do tasks for them.  He/she will have to deal with the customers, talk to them, work with them, know and contact some people for them and even represent them on special occasions for the mere excuse that they have other commitments to attend to.

“Concierge services come in almost as many varieties as the chores and errands they help get done (Taylor, 2000 para 4)”.  

            What are the boundaries of work that can be done by the personal concierge? Frankly speaking, anything that is moral, legal, and ethical can be done by personal concierges (Taylor, 2000 para 3). Everything should be dependent on the agreement of the customer and the personal concierge - the kind of tasks, the frequency of doing it for the customer, the factors to consider in cases wherein the personal concierge will have to decide on behalf of the customer, the amount of time that should be spent for each task – all these are part of the agreement that will be tackled by the customer and the personal concierge.

            A personal concierge should always expect the unexpected when it comes to accepting tasks from clients. It should be noted that clients will contact a personal concierge because he/she could not do a certain task or because his/her time is very limited and that he/she has tons of other tasks to prioritize.  With this alone, it can be expected that the most challenging and or extraordinary tasks will be assigned to the personal concierge.

            In some newspaper articles, personal concierges shared that the tasks being assigned to them never fail to amaze them. At one point they would be thinking that what they did for a particular customer is already the most peculiar but then again, they will be receiving their next task which is as challenging and unusual as the first one.

“…some requests sound straight out of "Ripley's Believe It or Not." There was the bridegroom whose concierge planned his bachelor party via cell phone while he drove to the big night in Las Vegas. The brides who used a service to address their invitations and write their thank-you notes."