How to Make Cell Phone User Manual Effective - Research Paper Example

According to Smith, user manuals are some of the technological things that tend to confuse people. This bad reputation has left too many cell phone companies rethinking about the better approach to user support. A user manual can reduce the cost of maintenance and save time on one phone if it is good. To improve the proficiency of using cell phone user manuals, guidebook writers need to be considerate of certain things which this paper is going to elaborate (Nielsen, 2000).Watching users try to undertake tasks in your presence is the most effective and efficient way to discover usability hitches.

According to Johnson and Stuart, usability testing ought to be part of the design and development of products. The results of the usability can be used during the actual formulation of the cell phone user manual as it allows the manufacturer to get in the user's shoe, mind and practice to understand what they expect or the work they want a manual for. In creating a users guide, a creation of a persona is an essential top representing roles in the corporate world. It might also represent the different goals of users in approaching the user manual.

The study ought to be carried out in advance, the information gathered profiled and possible behaviors of the user explored. Gathering information allows the manufacturer to know the experience of the users of the product or to the product of the same sort. If a product is new or is significantly different from the other similar products, then an explanation of the difference ought to be included in the user guide. It should entail how the cellphone is different from the others as well as distinct guidelines on how to get started.

If a cell phone category is perceived to have had problems with users before, then the model to offer detailed information and understandable fashion.