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Interpersonal Skills for Work Place - Essay Example

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In this paper “Interpersonal Skills for Work Place” the author will talk about interpersonal skills. While referring to the case in question, attitudes and behaviour of team members will also be analyzed. Key issue of communication within organizations and teams will be explored…
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Interpersonal Skills for Work Place
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Interpersonal Skills for Work Place

Download file to see previous pages... The nature of interpersonal communication is dynamic because it cannot be explained or generalized easily. People are extremely different and therefore there is no one theory that can inform managers about how to behave in the workplace. Each situation has to be assessed individually and then judgement should be made accordingly. The aim should be to maximize the benefit of the organization and gain maximum out of the employees. The theoretical framework explaining effective interpersonal skills can only be used as a guideline. It is based upon general principles that are aimed at effective listening and communication of thoughts. It is also vital not to overreact but at the same time digression should be avoided at all cost. Such basic techniques can improve interpersonal skills at the workplace.Analysis of Team MembersIn the meeting there are different team members. First of all it is important to clearly define roles of chairperson and care manager. Then direction of the housing association is to be set. It is extremely important to shape the conversation on the right track otherwise no conclusive thing will come out of such meetings. It is also important to understand the behavioural cues of the team members. In face to face encounters on average 55% of communication is done through body language and only 7 % is communicated through words (Donnelley & Neville, 2008). This is why team members that are not speaking may be contributing to the meeting. It is therefore important to understand their point of view as well. ...Download file to see next pagesRead More
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