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Executive summary Entrepreneurship is considered as both an art and an act and it encompasses the ability to innovate and come up with new products and ideas which can both fascinate and sell.... Innovation, skills and talents can only form part of entrepreneurship if their value can be transformed into economically beneficial projects....
In many of these research reports, there is a direct relationship that has been found to exist between staff satisfaction, the value of services, employee retention and loyalty, a company's revenue growth as well as general profitability.
... At the same, other findings have shown that a close correlation exists between employee satisfaction in the company and customer satisfaction.... he human resource department should undertake a job evaluation in order to establish the actual needs that the company has to fulfill in its change process (Kingi & Dutta 2003)....
nd satisfaction with a Retail Service, Journal of Retailing, 57 (Fall), pp.... evelopment of the policy and practice of raising student satisfaction in an institution in the higher education sector, Conference proceedings, Higher Education Close Up Conference 2, Lancaster University,UK, 16-18 July
... job prospects for individuals who undertake this program could be in government organization and the private corporate world.... He will however need to consider whether he would consider quitting his job where he has been handed a managerial post and he is seemingly doing well in his career.
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Although these departments are different, they have to work towards the achievement of a common national goal or objective.... Management is an important aspect in the running of.... ... ... This introduces the concept of public administration, which pertains to the management of government programs....
They have realized that how important is to consider consumer choice and satisfaction to make services successful in the market (Wilson, 2012).... In enterprises, there are two things that have picked the importance from marketing strategists; customer satisfaction and expectations (Nijssen & Frambach, 2001).... In the cycle of business and service provision, all variables (expectations, satisfaction, and strategy) come along.... Just like from customers' expectations and satisfaction, a strategy is devised and similarly through strategy customers' expectations are met and addressed (Proctor, 2013)....
ow Effective Communication Can Impact satisfaction and Performance
... ommunication helps the employees reach this satisfaction point.... y rewarding good behavior, satisfaction level of the employees can rise.... It is the sender's job to find a way to impact him or her with what is wanted to be understood, and that requires making an emotional connection.... Nearly everyone is influenced by the needs for job security, promotion, raises, and approval of their peers and/or leaders....
The goals of the agency are customer satisfaction in the long run and this can be done by engaging them as often as possible.... Both horizontal and vertical information flows would be considered as vital to produce the desired results and to retain customer satisfaction.
... These included personality, loyalty and satisfaction of personal needs.... However at the bet, the best way out would be to strengthen the current work force and make sure that job descriptions are clearly communicated to both account executives and specialists.
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The paper "Early Approach to Scientific Management" describes that autocratic leadership and its application in organizations improves personal satisfaction on the subordinate employees.... Further, autocratic leadership and its application in organizations try to improve personal satisfaction on the subordinate employees.... Conclusion It is important to note that autocratic leadership and its application in organizations improves personal satisfaction on the subordinate employees....
Success in modern labor market Introduction The paper deals with the concept “success” in labor market.... Such themes as potentiality, performativity and perfection are discussed in relation to the modern labor market.... Currently, there is a need for professionals, for people with a strong cultural background and respect for their traditions....
Other training themes such as time management, skill-based training and customer satisfaction are often required to be accomplished on routine basis (Harri-Augstein & Webb, 1995).... If we apply this to the training programme for the regional sales managers of Unilever, we see that the gauging the amount of knowledge required for the job as well as abilities needed to perform their job description successfully is important.... Among the numerous skills required for the job of a sales manager, some hold utmost importance....
In terms of college experiences among these different racial groupings, whites and Asians were considered the most satisfied, whereas the Africans were the group, which had the slightest satisfaction.... They continue to explain that situational barriers occur due to the adults' situation, which could include his job responsibilities, the lack of ample free time along with their childcare tasks.... Because of these improvements and changes in the community's attitude towards women, their role in marriage and the job place has changed (Adelman, 2007)....
The company has focused on improvement of customer satisfaction by ensuring that products are customised to suit consumer desires.... Employee satisfaction surveys are important indicators of the success in developing communication skills.... There is increased customer satisfaction as the organization's products are customised to suit customer desires.... Coca-Cola's staff welfare is concerned with the development of a work environment that generates a situation of satisfaction that enables workers to develop and accomplish their full potential for their own advantage as well as the organization....
This expansion and apparent success may be attributed to the organizations commitment to R&D, customer satisfaction, quality management, employee satisfaction and clear vision of the future.... Riordan would use interview techniques to get feedback from its customers regarding their products or possible ideas that would enhance satisfaction from their products.... As a part of the HR department, it is the job of the author to formulate and employ the simulation....
Factors like job stress, employee recognition, commitment and satisfaction are some of the major areas which need intervention for the curtailment of employee turnover.... Employees' satisfaction depends predominantly on the decisions of the management.... The participation of workers on the decision making of the management would give them a sense of security and satisfaction.... Leadership is just one of the basic characteristic to be possessed by the manager to fulfil their job responsibilities....
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TALENT MANAGEMENT DURING RECESSION Name Tutor Course Date Introduction Talent management as used in the context of this study refers to the setting up of organizational plans to address the human capital required to achieve various organizational needs to oversee the transition between economic recession and recovery....
The diversification of human resource has the benefit of improving workers' satisfaction by encouraging a feeling of inclusivity (Lengnick-Hall, 2003, p.... The job expectations for specific opportunities are essentially communicated through job descriptions.... Oxfam for instance, attaches the job description in the call for vacancies (Deb, 2008, p.... The approach in most charitable organisations is inclined towards selecting candidates that are best suited for the specific job (Nickson, 2008, p....
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hus, the report recommends the bank to create value for its customers as this helps in going up the chain and drives customer satisfaction to build faith and retain customers, thereby increasing net profitability.
... Thus, in a way customer value drives customer satisfaction which drives loyalty.... Thus, the theory on which this report is based underlines the hypothesis that customer value drives customer satisfaction, customer satisfaction drives customer loyalty which helps in increasing net profitability over a period....
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Talent management as used in the context of this study refers to the setting up of organizational plans to address the human capital required to achieve various organizational needs to oversee the transition between economic recession and recovery.... During an economic recession,.... ... ... Likewise, the transition from economic turmoil towards recovery requires a clear-cut articulation of the goals, targets and expectations that would steer a company towards a path of progress (Russell 2001, p 579)....
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n interview from the point of view of the customer-satisfaction-analysis can be done in a structured and in an unstructured manner.... Customer satisfaction survey and analysis.... oc+relevance+of+sample+size+in+customer+satisfaction&cd=5&hl=en&ct=clnk&gl=in
... Pittman 2009) “Socialization in the workplace changes when it involves a more permanent shift from an after- school job in the full time occupation.... Occupational socialization can be most intense during the transition from school to job, but it continues through one's work history....
The significance of customer satisfaction reduces when a firm has boosted bargaining power.... Running head: Marketing “Today, organizations need no longer concern themselves with service quality, satisfaction and loyalty – value is now the key to corporate success”
... ??Today, organisations need no longer concern themselves with service quality, satisfaction and customer loyalty – value is now the key to corporate success.... Incidentally, business has evolved from the era when satisfaction, customer loyalty and quality were the determinant factors....
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Therefore in controlling service quality, the emphasis must be on employees and their skills and employee satisfaction (Kaynak, 2011).... Quality service control is consistent with this concept as it identifies customer needs and the paths toward meeting those needs via employee satisfaction and employee know how.... Buhalis and Costa (2013) identified three global trends in the hospitality industry: customer satisfaction, “destination management and territory organization” (p....
The organization greatly required to focus on people's trust and ensure that there was enough work satisfaction in the workplace.... satisfaction and trust both decline substantially because of such apprehensions.... Trust and satisfaction both play an important role in employee performance.... Organizational Restructuring: Impact on Trust and Work satisfaction.... cquisition may lead to the change on focus of the employees from the more important issues like organization productivity to issues like changes in job designations, job security, career path and anxiety of working with new team members and in new departments....
o increase customer satisfaction
... mployee satisfaction
... o accelerate customer satisfaction
... The KPI for monitoring the performance of the organisation is to measure the level of employee satisfaction on a monthly basis.... Considering the recruiting process, it will incorporate job description, a list of sample interview questions and an offer letter for the final appointment of the candidate (Docstoc, 2013)....
This encourages the spirit of innovation and also leads to employee satisfaction and commitment.... These will be measured by the degree to which the management will consider me a business partner, being able to effectively align objectives to business goals and what impacts the value of the business and client satisfaction.... These different functions must work together within the organization to optimize performance through job rotation and cross-functional teams....
This approach, as Allani, Archand and Bayad suggest (2003, 237), “seeks to exceed the only financial dimension of performance to integrate other criteria like innovation, customer satisfaction, product quality, flexibility, or social image.... This requires careful HR planning that will ensure that, as the changes are implemented, proper people perform each job and proper tasks are assigned to each position.... HR planning has been performed in such a way that job losses are outweighed by financial gains received from restructuring....
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Haydon further asserts that the second concept focuses on the employee and the extent of fairness and respect to ensure utmost satisfaction of employees.... An article by Green in the BusinessWeek indicates that more than 600 HR managers, advisers, and academicians have come together to draft guidelines that would lead to standardized measures regarding diversity in a workforce, job training, turnover, and other factors that are important in ensuring a high caliber of the workforce in an organization....
The paper "Customer Relationships and satisfaction" is an outstanding example of an essay on marketing.... The paper "Customer Relationships and satisfaction" is an outstanding example of an essay on marketing.... The main objective is to deliver quality services that will influence the long term satisfaction of a customer which is a general precondition to full loyalty.... The combination between geographic segmentation and demographic segmentation result to geodemographics and thus associates the study conferring to the place where target customers live in contrast to the way the communal class describes consumers by their job and in this manner the firms have extra capability of forecasting the behaviors of consumers....
These include job security guarantees, attitude surveys with feedback to employees, a high priority given to internal recruitment, and the use of systematic selection methods.
... Much Japanese management falls in to this category: job rotation, group working and quality circles are often implemented into assembly line situations.... Following this a innovative scheme , Project Noah introduced to shoot the then existing trouble of employee : job management- the idea of retrenchment and business incubator.
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n order to achieve the above-mentioned objectives, the partners aim to offer most efficient and high quality services to ensure greater customer satisfaction.... If the clients do not receive any job offer /interview in a month from registration, then the full amount would be refunded.... Refunds:In case an employee resigns abruptly without prior notice, or is found to be dissatisfied with the job and resigns within a month of employment, the client (firms) shall be eligible and entitled to a full refund....
McDonald's internal research department has gone ahead to show that there exists a strong relationship between levels of employee satisfaction, consumer satisfaction and financial performance.... Pay-Level satisfaction and Psychological Reward satisfaction as Mediators of the Organizational Justice-Turnover Intention Relationship.... It is worthy to note that a majority of McDonalds' employees are under the age of 21, most likely in their first job, and this has been the major cause of the high employee turnover....
The American Association of Nurse Anesthetists (AANA) have synthesized issues and concerns related to nursing faculty shortage, and these issues and concerns were published in Associations Journal on February of 2007.
... ... et it be underscored and elaborated in this paper that the.... ... ... roblem about low recruitment and retention among qualified nursing faculty; whose responsibility is primarily to provide ideal and competent health care providers in the field of nursing for the near future....
Thesis Statement: The purpose of this paper is to apply Maslow's Hierarchy of Needs to a divorcee's progression from her lowest point of parting from her husband to fulfill successive needs and ultimately achieve self-actualization and satisfaction.... The divorcee should complete the education she had always aspired to accomplish towards finding her dream job.... As a single person, her duties and responsibilties may have increased several times, and her full focus and energies may be required to fulfill her need for successfully working at her new job as well as managing the home and children....
In the final analysis, employee satisfaction and care were all that mattered from an HR perspective.... The HR department encouraged the training and development efforts of its employees, and had an open-door policy; it was also felt that the HR department recognized the need for work-life balance and had a relationship with its employees that went beyond just the job function.... The last part was in coordinating it all together in the form of a presentation and reviewing it until we felt that we had done a good enough job for a final presentation....
These attributes ensure that the remarkable service delivery skills are focused on the satisfaction of customer needs.... According to Kusluvan (2003) service delivery is an aspect in hotel industry which can be used by its players to gain competitive advantage.... Leaders in hospitality....
Both the consumers and the company are greatly benefited by these fresh and brave technologies, which leads to increased satisfaction of the consumer since the commodities that they need become more easily available.... For legislation on employment, there is encouragement from the government to retailers for them to provide mixed job opportunities from centrally located, higher paid, and highly skilled jobs to locally based, lower paid, and flexible jobs (Grundy & Laura, 2006 p94)....
Its target is focused upon examining the likely prospects of enhancing the satisfaction and production of the workers of an organization (PdfCast, 2010, 1).... This paper talks about Human Resource Management which has virtually replaced the traditionally used term ‘personnel management' when referring to the organization of the people within an organization....
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The paper 'Managing People in Construction Industry' seeks to evaluate modern concept called strategic human resource management (SHRM) approach, which aims to cultivate the human resources in order to capitalize human resources towards team performance.... ... ... ... The primary research conducted among the construction companies of the U....
Stability and growth is guaranteed where customer satisfaction is easily attained.... The employee must have formal training with 1-2 years' experience and a passion for quality customer service and satisfaction.
... First, the work activities to be done in a particular job are clearly outlined and defined; how the job is done, why it is done and when it is done are the most relevant questions used to guide this process.... Human behaviours about the specific job are must be determined; this will mostly help find the aspects of a person that are commensurate to the demands of the job to be staffed.
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The paper comprises of the development of portfolio regarding the workplace scenarios of managing clients, handling inventory and supervising the staffs in the organization.... he objectives of this paper is to generate a clear understanding on critical issues an individual can face while performing those tasks....
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Website Quality- Loyalty and satisfaction A huge amount of research is being done in order to address the issue of managing and checking the website quality, loyalty and satisfaction.... The maintenance of the website's standard is critical so as to increase and attain the satisfaction of the customers.... The simple rules and regulations regarding the safety of the website are also available so if anyone has concerns over these issues he can have the required information for his personal satisfaction....
The process of creativity and innovation within an organizational framework provides leverage to the business in terms of increased customer satisfaction, reduced cost of operations or enhanced quality standards.... Employee motivation and satisfaction is one of the core elements that have a direct impact on the overall productivity and performance of the organizations.... Employee satisfaction levels are to a large extent driven by organizational policies, managerial attitude, organizational culture, existing work environment, and communication policies practiced and adopted by companies....
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Customer satisfaction and delivering goods or services according to his requirements are of greater importance in today's marketing.... Customer relationship management has gained greater significance in the marketing because customer satisfaction and availability of goods or services according to his changing requirements can determine which product should remain in the market, what quality should it meet and for what price it can be marketed (Kotler and Keller, 2006, p....
erzberg2 stated that work satisfaction results from the presence of hygiene factors like salary, status, working conditions, supervisor and management, security, relationship with subordinates, and policies, and motivational factors like achievement, recognition, work itself, responsibility, advancement, and personal growth.... orter and Lawler5 built on Vroom's theory by proposing a model of intrinsic/extrinsic motivation, which states that people are intrinsically motivated if they do something they find interesting and from which they derive satisfaction, and that people are extrinsically motivated if they do the activity because they are satisfied with the tangible or verbal rewards attached (Gagne and Deci, 2005, p....
(Aycan & Eskin, 2005) Despite work-life conflict families with dual employed parents have their benefits – both economic and psychological which are expressed in terms of ‘a better standard of living; intellectual stimulation; increased personal satisfaction; valuing one anothers abilities, talents, and ambitions, etc'.... 7) On the other hand attempts to balance incompatible roles results in ‘negative work outcomes, including higher absenteeism, job dissatisfaction, and turnover....
The management team spends most of their time on the shop floor so that they can improve the customer satisfaction level.... The whole management team works together to ensure that the job gets done speedily and efficiently.... The management identifies the right candidate for the right job and is crucial for the success of the organisation....
Such a quality is of profound importance in the hospitality industry where client satisfaction is the key to ensuring the hotel remains in business.... The HR department should concentrate on removing this uncertainty by investing in career development training that will help give them assurance for their future job progress.... The biggest challenge that brings set back to guarantees of job security is the seasonality of the tourism market....
This creates more satisfaction and happiness compared to unemployment, whereby one lacks a source of income to sustain the basic needs.... Actually, it is better to have a tedious job rather than not have one at all.... I can affirm that the existing information systems are responsible for the existing lackluster job growth....
He claimed that the two could gain either satisfaction or dissatisfaction on the employees.... Porter used the HR model that claims that humans are motivated by a complex set of interrelated factors and when these factors are absent, the workers will tend to have low productivity, become unloyal and bored by the job they are working in (Armstrong & Baron, 2002).... he major contributor of the strike was hygiene factors, namely poor management style, low salaries after many working hours and the factory's policy of maintaining that the working hours per day is 14 hours whereas the job was very physical....
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The quality awareness program is conducted periodically which helps in effectively implementing several TQM approaches to make the employees aware of the product that needs to produce for customer satisfaction.... Customer hygiene and satisfaction plays a pivotal role in Coca Cola and the management is required to focus on accurate market planning which helps in the formulation of plans which has the potentiality of satisfying customer wants.... The quality awareness program is conducted periodically which helps in implementing several TQM approaches in an effective manner to make the employees aware of the product that needs to produced for customer's satisfaction (Cassidy, 2000)....
The importance of the healthy environment in the company can never be underestimated; therefore the company endeavour to offer satisfaction to its employees which will subsequently be transmitted to the customers.... The content of the employees is based upon financial results and profitability of the company, and the conducive environment it offers, the company has tried to ensure that it complies by these agenda so that the transmission of satisfaction, comfort and pleasure is smooth, and the positive results through customer feedback is achieved....