Business communication - Essay Example

Topic: Business communication Negative Message Dear, Mr.Edward I deeply apologize for the inconvenience caused to you, with regard to the late delivery of goods to your esteemed organization. At times, discrepancies do happen in a business environment and it is our duty to minimize any damages occurring to our clients. The real incident happened was that; the delivery note was misplaced by our staff at some point of our delivery processing. It was the mistake of our staff and we wholly take the blame on us for the losses suffered by you.

We understand that, this lateness in delivery of the order could lead to problems for you in delivering the materials to your customer. Our staff should have been more professional and concerned regarding the delivery of materials from our side. It is not a usual practice from our side to hold such discrepancy regarding the delivery of product. We will however, make sure that, we offer discount in the price of the product by 10% as compensation from our side. I apologize again to you for our mistake and delay, and request to you politely to pleasingly accept our compensation on the delayed order.

If you find any such defects from our side in future, you are given the freedom to impose any kind of compensation from your side. Hoping that you understand our situation Regards, Juliet Positive Message Dear Patterson, Thanks a lot to you for the order. We are enormously glad that you have chosen our organization in purchasing a product for your wife on your wedding anniversary. We acknowledge well the significance of the prompt and earliest delivery of the item to you. We are presuming that, the order which consist of laptop is of high value to you .

This is because it is a gift for your wife on your wedding anniversary .We are obliged to you on your promptness in payment for the good that you have demanded from us. It is when I checked the accounts, that I found that you are one of our earlier customer. I also realized that, the order you consumed before was not of a meager amount. As such, the value of you as our customer is high to us. I am a new manager and I am enlightened to understand that you are choosing us as you expect trust and honesty from us.

However, the product which was a laptop was delivered to you on time and we are very happy about it. With this letter I am glad to enclose a wedding anniversary greeting for you both, so that you can cherish the importance of the day forever. We also took interest in providing you with a 5% discount on your purchase, as we understand you are a privileged customer to us. We further expect you to approach us for any of service needed in future. Once again, we are privileged to have customers like you Thanks in advance, Rachael May 13,2012 Mr, Jimmie Gomez Sub : Your purchase on May 5th. Dear Mr. Gomez, We appreciate your order.

We are pleased that you chose our company for the purchase of blue bird house from among others. We truly understand your need and urge for the product at all times. However we are unfortunate to understand that, you are not in need of the product at the present moment. We acknowledge the fact that , in our organization named Nature unlimited , we have held a discount sale as on May 5th .And we also understand that , as a result of our sale promotion , you got attracted to our variety of products .

We are thankful to you in purchasing our blue bird house and pole at a discount of 20%.Unfortunately we cannot exchange the blue bird house for purple martin house, as it has been already installed by you. However you are in a misconception that, the blue bird cannot be used for nesting for other birds. Here, let me take the opportunity to tell you that, the blue bird house that you have purchased equally attracts all types of birds. At this moment, I am also glad to inform you that, our 20% sale is still on and you can buy purple martin house at a good value.

The reason why we recommend these products to you is because this product has the advantage of catching the mosquito from the back yard area. Hope you understand our stand . Thanks for being our loyal customer, Cordially John