Improving Customer Service - Article Example

He emphasizes allowing the staff the freedom to execute their duties with innate wisdom rather than following a set of rules laid out by the company. The training staff should be able to impact knowledge on the team of employees with the resolve to end lack of information and hesitation in performing the task at hand. It is clear that the staff should practice critical thinking in various situations so as to come up with the best solution to a problem in question. Such thinking will enable the employees to analyze the problem, evaluate it as well as review the ways of approaching the issue.

They use their own logic to devise the resolution of conflict after taking in the pros and cons of the problem. No wonder the writer is keen to illustrate that staff has to be capable of using their own initiative to handle problems in the organization. This piece of writing has gone out of its way to outline how the issue is to be handled. Instead of just stating facts, the writer has taken the pain to elaborate on how one should go about upgrading the customer care service of the entire organization.

He has given tips for both start-ups and large companies. His pointers are easy to follow and applicable to all types of business ventures irrespective of their size and numbers. This is a simple and well-defined article with no hidden meaning or jargon that could confuse or manipulate the point laid across. In addition, the example given is practical and drawn from a well-to-do organization that has proven track success in its business. One will be more inclined to believe what the writer is talking about rather than read the article for leisure.

However, the article is biased as it talks more about airline administration and no other. It is as if the ideas were targeted for companies in the airline industry leaving out other business ventures. This approach could cause one to doubt the credibility of the whole idea outlined in the article causing hesitation in the incorporation of the mindset put forth. It is also very short writing that tends to leave us hanging on the subject matter as one is left with many questions in mind. This is shown after the writer lists what he learned on the training he attended without broadening or adding light on the issues touched.