This essay explores how to improve customer service at hotels. This paper has such sections: problem or the issues faced by hotels; cause of the issue; alternative solution of the problems; pros and cons of the solutions; recommendations; implementation of solutions…
Download full paperFile format: .doc, available for editing
Download file to see previous pages
This research will begin with the statement that service delivery is the main issue which arises most often in case of the hotel industry. The persons responsible to deliver the state of the art service are either not efficient enough to do so or the service delivered is not effective enough. They sometimes lack the skill to generate client satisfaction. The clients often show dissatisfaction with the menu list or the price list charged against the dishes the hotels offer. Many hotels charge a much higher price for their breakfast for example in case the customer prefers to have an omelet then he or she will be charged double the price that is being charged on the street. Some other problems are related to crunch in parking space and the high rate charged for providing the internet connections. The customers who visit frequently to the hotels especially the business clients mainly face the problem of lack of outlets for charging of their phones and laptops since they do not find the place for charging their gazettes. When the hotel authorities fail to provide satisfactory services to the customers as per the terms and conditions that are agreed upon, they often claim for a refund and this is critical for the authorities. The hotel authority is also alleged for the false and misguiding information that is provided about the company in the website, magazines etc, the amenities and the price structure of the hotel is sometimes misleading since the price and the amenities that are provided in the advertisement is not offered in reality. Therefore the customers or the clients have to suffer while visiting the hotel on the basis of the advertisement that is published, the behavior of the employees or the staff in the hotel is not always up to the expectation. At times they behave very rudely with the clients and it hampers the goodwill, image, and reputation of the hotels. The hotels are required to focus on the quality of the service that is provided. They need to take urgent care in taking measurements to improve the quality of the services offered and the food that is provided by the hotel to its customers or the clients.
...Download file to see next pagesRead More
Cite this document
(“Improving Customer Service at Hotels Term Paper”, n.d.)
Improving Customer Service at Hotels Term Paper. Retrieved from https://studentshare.org/business/1685584-improving-customer-service-at-my-hotels-please-see-notes-for-instructions
(Improving Customer Service at Hotels Term Paper)
Improving Customer Service at Hotels Term Paper. https://studentshare.org/business/1685584-improving-customer-service-at-my-hotels-please-see-notes-for-instructions.
“Improving Customer Service at Hotels Term Paper”, n.d. https://studentshare.org/business/1685584-improving-customer-service-at-my-hotels-please-see-notes-for-instructions.
These two customer groups could be either leader customers of loyal customers. The latter drive 70% sales while the former define how the business environment will be like in near future. Following the categorization of customers, customer needs are determined i.e.
It helps to build a culture or positive brand image, but can always be ignored or cut when budgets get tight. This attitude towards customer service is far from healthy for the long-term viability of any company. Developing a superior customer service mechanism requires commitment from organizational leaders.
However the soaring price levels have reduced the real value of incomes. Production and investment capacities of almost all the economies in the contemporary world have fallen due to recessionary trails in the global economy. However, hospitality industry is among those few industries that still experiences unremitted growth.
(a) In spite of varied technological innovations, which have changed the perception of the overall service quality provided by the organization customers specific needs, requirements and wants have not changed over the years. The customer needs and requirements have changed with the nature of visits in the hotel.
According to the paper the consistent delivery of superior service requires the careful design and execution of a whole system of activities that includes people, technology, and processes. Although, the rewards will include improved revenue from customers that are impressed with the service provided.
The author claims that the management of important organizational sectors has to be carefully planned; any potential failure in these sectors could lead to severe damages, either in the short or the long term. The risk could be higher in case of important organizational sectors, like the customer services sector.
Expectations about the performance or output of the process may not necessarily be expressed out rightly but one ought to know as this can affect how one’s performance is viewed (Hill, Roche and Allen, 2007: p 186).
There are those
o as to comprehend the concept of internal customers and ways to accomplish expectations and needs of the internal customers by way of incorporating activities of the people, processes and organization. Finally, the paper would also integrate the activities directed at meeting
Flaming Waters Company is happy to join the league of leading wine-making firms in the UK and beyond. The company is starting a new and exhilarating phase for its small wine and whisky brands that will bring new opportunities and possibilities. The
Given the importance of customer service to an organization, it should be constantly under review to ensure that proper improvements are made depending on the business environment and dynamics.
3 Pages(750 words)Essay
GOT A TRICKY QUESTION? RECEIVE AN ANSWER FROM STUDENTS LIKE YOU!
Save Your Time for More Important Things
Let us write or edit the term paper on your topic
"Improving Customer Service at Hotels"
with a personal 20% discount.