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are usually charged with the responsibility of promoting quality management in a manner that promotes the achievement of a common goal of the business. Specifically, the hospitality and tourism industry have developed the concept of quality control in order to enhance their productivity and service provision.
This research will be basically concerned with quality control measures applied in the hotel industries in Europe in the Rooms Division Management Department. The research question is: What are the impacts of quality management tools applied in the Rooms Division Management Department on customers and managers?
Moreover, various universal standardization tools will also be discussed in this research in relation to the research question that is; this discussion will explore the impacts of the benchmarks set by International Standardization Organization on customer values creation and hotel managers in five star hotels in Europe. It will also examine other quality management tools such as Environmental Sigma and the Model set by the European Foundation for Quality Management.
This research will explore secondary sources concerning various quality management tools applied in the hotel industry. A variety of internet and documented sources of information on the research question will form the pillar of this research in that: They will act as imperative sources of information as well as for references. Therefore, the fundamental research, methodology in this discussion will be qualitative research conducted to explore various issues ascribed to quality management.
Consequently, the research will give various examples of 5 star hotels in Europe, specifically, in Switzerland that have employed the use of quality management tools and their impacts on management processes as well as customer value creation. For instance; Park Hyatt et cetera. The relationship between these quality management tools will also be explored in the discussion; gaps emerging will also be
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The paper tells that ever since the formalization of the binding concepts of operations management, several attempts of spilling out its process and output-quality optimizations unto other business functions had been mobilizing. On the other hand, instrumental to these concepts’ successful deployment was the partial, if not full, participation of other business functions.
The evolution of quality management has led to prominence of quality improvement methodologies, such as ISO 9001, Lean Production, Six Sigma, Business Process Reengineer, Business Excellence framework, and Total Quality Management (TQM). Quality management can be conceived to incorporate four critical factors; quality planning, quality assurance, quality control, and quality improvement (Hill and Jones 2010, p.3).
The concept of quality emerged in the business world along with the evolution of business itself. No business can exist in the market, if it fails to meet the expectations of the customers. The reputation or the brand value of the organization has only secondary importance to the customers whereas quality and price like factors always taken seriously by the customers.
ton Hotels and Six Sigma 3.2.1 Optimized Reservation services 3.2.2 Housekeeping Services 3.2.3 Front Office Services 3.3 Concerns of Implementing Six Sigma In Hilton Hotel, AbuDhabi 4.0 Conclusion 5.0 References Section1 1.0 Quality Management Frameworks and their Business Advantage Experts have defined Hospitality industry as the provision of Food and Beverages and Accommodation to satisfy the needs of those who are away from home.
TQM TQM (Total Quality Management) is “a management approach that tries to achieve and sustain long term organizational success by encouraging employee feedback and participation, satisfying customer needs and expectations, respecting social values and beliefs and obeying governmental statutes and regulations” (Charantimath, 2003).
The hotel provides accommodation and other amenities to travelers and prioritizes customer satisfaction. The hotel check-in and check-out system has proven inefficient and does not provide the satisfaction required. The identity verification process has to be done manually by the hotel attendant and guests can spend several minutes when the first room is unavailable.
The value of quality will be discussed as it pertains to each industry and a comparison matrix of each of the industries will follow.
The value of quality is critical for organizations to be successful. With standards and greater focus on quality by consumers businesses can not afford to underestimate the need for quality.
izational performance (in terms of the quality of services and product offered to the public) has been proved to be the most appropriate solution for the effective measurement of firms’ performance within the international market. In accordance with the official site of
t exits within the specific hotel organization, including customer values and employee values so that a common concept of service can be adopted that satisfies customers and hotel ownership as well. Hotel management responsibilities include being aware of changing customer
ISO 9004: 2000 focuses on guiding an organization on the wider range of goals and objectives of a quality management system with specific reference to continual improvement and performance efficacy. ISO 9004: 2000 provides guidance for organizations
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