Feasibility Study for an e-Business Solution for FAMAG - Essay Example

Reports of repairs and installations are generated in the form of paper report by a service engineer who repairs the machine on site. These reports are then submitted to company headquarters. Reports have been generated in different forms like electronic, paper etc. For the current system engineers often draw solutions to current problems from previous reports submitted. They also are required to go through design and specifications of different models which may be currently in use or are obsolete.

Customer does not have access to process parameters required to produce quality goods. The only time customer learns process is when first time machine was installed. All process parameters regarding different fabrics are learnt by the company over the time and are held by the company service engineering team. 0100090000037800000002001c00000000000400000003010800050000000b0200000000050000000c02e607720d040000002e0118001c000000fb021000070000000000bc02000000000102022253797374656d0007720d0000251e0000c453120026e28239f84d17000c020000040000002d01000004000000020101001c000000fb029cff0000000000009001000000000440001254696d6573204e657720526f6d616e0000000000000000000000000000000000040000002d010100050000000902000000020d000000320a5900000001000400000000007a0de90720f02d00040000002d010000030000000000 Knowledge database is not digital and is not maintained centrally to give access to a tier of databases for various parties to search for answers and information concerning problems like service, purchasing, design departments, service engineer at site and customers.

No systematic way of receiving customer complaints like having on line customer complaint forms consisting of questions covering possible causes of failure. This could help with remote diagnosis and problem resolution Report generation must be electronically generated and probably must be automatic in saving data to a central database. Probable model could be on