Personal and Educational Autobiography - Essay Example

My mother has a rough life, and she is disabled, being a DID with multiple personality disorder, so I help her out as well. Naturally, I am an outgoing, generous, and carefree person. I am smart can learn anything fast, and have a great memory. I have always had a lot of friends at home, school, and work. I have always been a leader and I understand how to take on a task and complete it with quality. People look up to me at my workplace, and I have been the motivator in the departments I have worked at.

I got my GED in 2004 and went to the Art institute in Dallas TX for 2 years for visual communications, but stopped going when my mom got ill. Went to Westwood college in Dallas TX for graphic design for a year, but ended it when I found out they are not an accredited school and my credits would not transfer. I finally found Letourneau University from a coworker at work told me about it. I am going for my bachelor's in business management, but also want to get back into graphic and web design after accepting my diploma.

I thought an art degree needed something I could fall back on, so going for business since I seem to be good at it in my career. I currently pursue a Bachelor of Arts, in Business Management, at Letourneau University, Longview, TX, and hope to graduate in the fall of 2015. I am a service and administrative professional with more than 10 years of experience leading teams and providing exceptional customer service to clients. I am dedicated to transitioning knowledge and skills from previous experience to build a solid career in the auto finance field.

I worked at LA QUINTA, Dallas, TX, from 2002 to 2007, as a front office manager, where I conducted administrative operations, served as the first point of contact for all guests, and attended customer phone calls to make room reservations. 

In addition, I coordinated bookings for conventions, tours, and groups of 50+ people, collected payments on past-due accounts, and issued payments to vendors as necessary.

I later joined A TOUCH OF CLASS, Grand Prairie, TX, from 2007 to 2009, as a housekeeping supervisor, in which he managed 24 apartments and 12 housekeepers.  I addressed errors and shadowed the housekeeper during the correction, finished make-readies, and performed service follow-up evaluations to ensure customer satisfaction.

From 2009-2010, I worked at THE CMI GROUP, Carrollton, TX, as a CRC- First Party Agent, where he was nominated to represent the agency for corporate demonstrations and maintained a customer service satisfaction score of 100% throughout employment. While in the company, I contacted customers on behalf of clients to collect past due balances, attended client calls that have been escalated to authorize extended payment arrangements, and informed clients on hard disconnects, and soft interrupts of services to retrieve payment. I successfully maintained a customer service satisfaction score of 100% throughout my employment.

Finally, I joined NMAC, Irving, TX, where he has worked as a transaction processor from 2010 to the present. My duties at NMAC included processing customer payoff checks and electronic payoffs for lease accounts, researching auction and second-sale buybacks to determine account action for original value, issuing charge-off reversals, and authorizing overpayment refunds on retail accounts. In addition, I analyzed and corrected account errors to clear discrepancies on reconciliation reports, coordinated Leader Cast leadership seminars for more than 150 senior leads and managers, and served as the primary trainer for the Payoff & Financial Department. I successfully increased the average monthly productivity of 8200 to exceed the department standard of 7900.

More to that, I have done a lot of graphic design work for freelance, and his biggest projects to date would be a carwash sign, a branding project within NMAC, and logos for companies.  I have a certificate with Microsoft office 2010, and my GED, which I got in 2004.  I learned Microsoft access 2013 at work, and currently working on accepting a new quality assurance position soon.  In addition, I love photography and have freelanced at work on a few projects with corporate photo shoots.