Listening Paper Assignment - Essay Example

Your full full May 30, Listening Paper Assignment Situation: I went to the support office of a cell phone manufacturing company. I bought a new cell phone just a couple of weeks ago. The phone had some connectivity issues (may be because of some water input) so I thought to get it checked at the service center to get a replacement as it was in its period of warranty.1. My listening behavior at the service center was not very good as I tried to persuade. I did not listen to the viewpoint of the support official properly and kept on saying that the cell phone had already some bug in it.

However, I managed to understand the viewpoint of the support official, which shows that I am attentive even in cross-talk situation. The factors that influenced my listening behavior were my concern for the money that seemed going wasted, my angriness, and my intent to know the real cause of the bug.2. I used problem-oriented supportive response to get through the situation. For example, I talked about the problem that occurred with my phone. I acknowledged the description of the support official about the problem at the start of the discussion.

Counter-arguments started when the support official started talking about the reason of the problem.3. I was most attentive when the support official was explaining the causes behind the connectivity issue. I wanted to know what the support official would say about the issue. I was least interested when he was telling me the cost of the service because at that time I had gotten angry at the situation because the phone was in the period of its warranty and the company should have done the service free of cost in my view.4. The communication situation got some heat due to inattentive listening, cross talk, and counter-arguments.

I learned from the situation that one should listen to the viewpoint of others attentively because things are not always the same as we think about them. For example, in my situation, the problem had occurred because of water input and water damage does not come under warranty cover for cell phones.5. The five personal goals for becoming a better listener are: to know the exact situation; to avoid misunderstandings; to avoid ineffective communication; to get to the solution within less amount of time and with less arguments; and to build good personal image.

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