Assess the concept of emotional intelligence and its role in human service organisations - Essay Example

In contrast, psychologists claim that emption have four major progressive stages, like feeling, motivation, evaluation, and cognition. On the other hand, philosophers are largely interested in the concepts of rationality and emotion (Walton, 2012). This essay analyses the concept of emotional intelligence and its role in human service organisations, in social work practice particularly. The actual explanation of the reasons for emotion-arousals is still unknown till now. Nevertheless, numerous scholars believe that there is a direct connection between recognising major changes in a person’s circumstances and stimulation of emotions.

They argue that human beings compare their present circumstances with past ones, and when the extent of present arousal goes beyond the degree they have felt long enough to become used to it, stimulation of emotion occurs (Matthews et al., 2004). Experimental studies report that stimulation of basic and usual emotions, like hatred, love, fear, happiness, sadness, and sexual urge substantiates such reports. It could also be mentioned that the norms of comparisons that human beings use rely on a person’s own source of judgment or belief, and thus is not immune from personal prejudice (Howe, 2008).

It could be emphasised that the observed changes in circumstances, which bring about stimulation of emotions, do not have to be real at all times. In reality, human beings at times regard imagined scenarios facilitating production of emotions. It is a widely recognised fact that individuals at times are needlessly anxious and fearful of unfamiliar situations. Emotional intelligence (EI) is regarded as a newly developed academic discipline. In a philosophical sense, it means the “competence to identify and express emotions, understand emotions, assimilate emotions in thought and regulate emotions in the self and in others” (Matthews et