Effective Employee Communication (in perspective of Employee to Employee) - Essay Example

In organisations, communication plays a key role in the efficiency, effectiveness and ultimately the overall performance of the organisation. Communication in an organisation mainly takes two forms based on the direction of flow of information in the organisation. They include vertical and horizontal communication. Vertical communication takes two forms, which is defined by the downward flow of information from the management to the subordinates, mainly in the form of directives and instructions, and upward communication which exemplifies the flow of information in the form of feedback and requests from the subordinates to their supervisors and managers.

Horizontal communication on the other hand is the conveyance of information between employees at the same level in the organisation e.g. departmental heads and same level managers or even the lowest level of employees. The main focus of this paper however, will be on the ‘employee to employee’ communication within the organisation and its effectiveness. Generally, employee communication inter se can either be formal or informal. Formal communication involves transmission of information in an official capacity, mainly written or documented within the employees of the organisation while informal or grapevine communication involves the exchange of information between the employees on an unofficial capacity and they do not need to follow proper channels in relaying information on the grapevine.

Communication between employees is also a key pillar in the success of an organisation even though most organisations pay little attention to it. Research conducted over the years in many organisations has shown that peer communication and relations between employees can be of great source of employee motivation, can alleviate job-related stress and hence worth reducing the levels of job satisfaction and employee turnover. It is hence key for the management of the