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Business Service Operations - Essay Example

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Service, in any organisation can appear in several forms like retail services, consulting services and charity services among others. These…
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Business Service Operations
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Download file to see previous pages The assignment also portrays the layout of services and service delivery network of Tesco. Furthermore, it also illustrates certain important suggestions for developing the service concept and the delivery system of the organisation.
Services can generally appear on the basis of different shapes and forms. For instance, in business to consumer organisation, service can arrive in the form of retail services. Moreover, in business to business organisation, services can arrive from consulting services and in non-profit organisations, services can arrive from charity services. Any kind of service can produce additional value for the customer’s at large (Berry, 1995). With this concern, the assignment is based on understanding the service concept of an UK based supermarket retailer named Tesco and recommending effective strategies to develop its various services.
Service is fundamentally considered to be an activity or set of procedures that is used for maintaining smooth interrelation with the customers and enhancing the overall business performance. Service concept is a vital method of apprehending the nature of services so that the customers comprehend about what they are receiving and employees also understand about what they are delivering. It is a shared understanding of nature of service which encapsulates information about classifying thoughts, customers’ experience and service outcomes. Service concept is a core task in managing different service operations. It can be used as a central tool in the design, distribution and improvement of services of a particular organisation. Service concept concentrates on a particular market segment and provides limited range of services for both customers and business operations (Fitzsimmons & Fitzsimmons, 2000).
In order to be effective, service concept must deliver adequate information in order to make ...Download file to see next pagesRead More
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