Comparing of service operation and manufacturing operations in the market - Essay Example

? Operations Management Insert Insert Insert Introduction Operations/ production management is a conceptthat entails both quality and performance excellence embedded within the organizational strategic management. Service operations includes but not limited to service engineering and design, definition of services which requires clear description of the kind of service and the processes involved in order to deliver quality services to the customers’ satisfaction. The paper is aimed at comparing service operation and manufacturing operations in the market; in addition, it would also clarify on how service operation would benefit from implementing manufacturing operation’s strategies and systems to gain from the operations. Process control and analysis are essential being that different services distinctive delivery processes. However, service documentation is also of importance as it avails the perceived services to the customer’s satisfaction; this would also lead service improvement (Swammidass, 2000, p. 40). Service or production operations are essential in any business as it bridges the customers and the manufacturers through provision of technical based for advancing business models. The operations are crucial to organizations due to guarantee of service delivery which is usually IT based (Hamilton, 2003, p. 39). Despite the numerous services’ offered through service operations department, there are vast challenges experienced on how to monitor both simple and complex diverse business aspects that calls for deriving perfect solution in order to compete equally with other departments within organization (Camp, 2004, p. 19). To grab an understanding of manufacturing operation it is adept to consider the meaning of manufacturing operation so as to create a perception of the subject; hence creating a baseline for comparison of its advantages to that of service operation. A manufacturer is an entity, enterprise or person that manufactures some product hence manufacture operations can be described as a factory of company where merchandize and products are made from raw materials (Swammidass, 2000, p. 57). Manufacturing process commences after obtaining raw materials which are then used to develop and process a finished product ready to be distributed or sold to the local citizens. However, manufacturing process is very sensitive as it designs and produce products that as supposed to convince the customers so that they would derive pleasure in the finished products. In order to obtain quality products (Drury, 2007, p. 74), it is the mandate of the manufacturers to work towards quality and taste to convince the consumers of the products availed in the market while service operations are aimed at providing perishable, intangible goods and services to the market for the public to buy (Camp, 2004, p. 24). Manufacturers in most cases do not sell directly to the consumers instead they trade with whole sellers and retailers hence, it is adept to consider manufacturers as the key players in production and manufacturing sector (Hamilton, 2003, p. 17). In most cases service operations are aimed at easing the work of consumers and customers who would be struggling to obtain the services from then sources. However, since not every customer would be able to raise the minimum amount required to acquire products directly from the manufactures, the service operations providers would act as links between the product manufacturers and the consumers hence, it is the work of the manufacturers to derive products that would persuade the consumers (Swammidass, 2000, p. 52). The service operations organizations are challenged to design better processes of delivering services so that customers would recommend further the functions of service operations for instance, in the manufacturing operation, products have to undergo extensive checks to affirm that the availed products are in accordance with the requirements. For instance, the product composition should compose of the rightful content blended to the perceived consumer taste and preference (Drury, 2007, p. 29). To achieve better work and business output, workers in the service operations sectors are challenged to minimize wastes and enhance production so as to maximize on profits through greater efficiency. From the definition, the term service operation symbolizes a shift in production for instance the distinction between the manufacturing and service producing industry within the economy (Camp, 2004, p. 29). In order for the service operations to derive more financial value, it is adept to deploy manufacturing strategy and systems to hence smooth service delivery without confusion and interruption of any kind. However, the service operations companies have to be able to deliver services of standardized nature to gain customer and consumer interest (Drury, 2007, p. 106). This would only be possible when every process undercover specific systems that are geared to the consumer and customer tastes. In a manufacturing company, raw materials are obtained and used as input among other inputs like machines, capital, information and men (Swammidass, 2000, p. 87). The transformation process sample that should be adopted by the service operations sector includes service design, service delivery process planning, service control and maintenance so that not everybody would be producing and selling the same services, this would create market competition hence better financial output (Hamilton, 2003, p. 18). The product or service output should be ass perceived by the customers and consumers so that they obtain quality products at the expected cost. This affects both the manufacturers and servicing companies (Camp, 2004, p. 103). Other than that there are opother products and services which are supposed to be provided for instance the cost, inventory and quality of service. It is evident that most of the service providers continuously alters the products and services costs to suite their objectives which are basically aimed at making profits (Drury, 2007, p. 132). This is not appropriate in businesss; since any business is liable for both profits and losses hence the service operations should not be over charged to cater for the probability of incurring losses. Instead, the service producers should embark on extensive provision of services so as to cater for the losses that would affect service production (Swammidass, 2000, p. 104). To showcase the explanation above, let’s consider the TOYOTA- JAPAN motor vehicle manufacturing industry, the company is in the view of a global market hence the need for quality affirmation to enhance their work integrity within the automotive market. However, due to change in technology, the company is coping well through invention and innovations that would entice their customers to continue with their passion in products from Toyota Company (Drury, 2007, p. 49). This can be observed through embedding music systems which operates through touch pads, USB, and optical systems. Other than that, ther myriad milestone in the automotive sector continues to surprise their customers hence assuring them of better changes in future at considerably bearable prices (Hamilton, 2003, p. 33). The service production sectors dealing with products in the same line of production as Toyota – Japan are involved in production and delivery of services which are not limited to maintenance and spare parts, motor vehicle inspection and shipping (Hamilton, 2003, p. 28). However, through delivery of services that customers could obtain direct services at better prices, service operations unites are challenged to renegotiate the costs of their services if not having constant service provision rates. This does not auger well to the customers and service consumers who are anticipating better deals compared to the rates charges when the products are obtained directly from the manufacturers (Swammidass, 2000, p.120). Types of production systems The manufacturing operation involves the following types of productions systems that should be imitated by the service operation s department in order to gain customer and consumer trust; there should be a continuous production process to the requited quality as customers perceive homogeneity as an important determinant in wining consumer trust (Camp, 2004, p. 128). However, mass production is another functionality that keenly accounts for the choice and preference of customers; not all customers are able to order for one product/ service hence the service operation company should be able to handle customer demands. Other than that, batch and job shop production are other systems that service industry should consider so that they could deal with customers who require a few products in large quantity (Swammidass, 2000, p. 106). This would deliver services according to customer requirements creating good rapport and link between the costumers sand the service delivering industry. For example, a security company would require and order clutch pads from Toyota- Japan; however, the company may not wish to trade directly with the Japan based company hence calls for a service delivering company any to dedicate between the two companies (Drury, 2007, p. 24). The ability of the service production company to deliver products of any value and be paid later is another factor that the service production company should consider in order to thrive in the service industry (Swammidass, 2000, p. 127). As perceived by the manufacturing operations that customer demands should be respected and used towards producing goods that would have ready market, time, quality and quantity are essential in the long last so that only products that are required within the season are offered in bulk to lower the chanced of having high number of dead stock which would be a liability to the company (Camp, 2004, p. 105). Implementing the manufacturing approach would assist the service sector great deal since the global market would be able to recognize the services and products dealt with. However, unless the service operations determine an approach to operations that would create a rapport with the product consumers and retailers, there would be still issues that hinder their operations in the market (Drury, 2007, p. 64). However, the a manufacturing operations are aimed at improving on the available products with options for inventing new products that would be blended in the consumer taste, the service operations systems should also be designed in a manner that would create a positive perception form the consumers within a vast market (Swammidass, 2000, p. 116). The distinction between manufacturing and servicing operations The common distinctions between the two include the product tangibility and intangibility most of the products offered by the manufacturing operations are tangible compared to service operation which is mostly based on the intangible products and services (Drury, 2007, p. 20). However, consumption of work is another factor that differentiates manufacturing from service operation since most of the manufactured products are sold in bulks and are liable to resell while the reverse happens in the service sector where most of the products and services are directly sold to consumers (Camp, 2004, p. 164). The job nature and degree of customer contact are basically affecting operation service delivery rather than the manufacturing sector since companies do not recognize individuals but instead they are able to acknowledge companies and large organizations which can be penalized in case of any unrealistic work situation. Hence service operations are very close to customers. Consumers compared to the manufactures, this is influenced by the requirements that individuals would not be able to achieve in order to daedal with the manufacturing companies directly (Swammidass, 2000, p. 21). Customer participation and performance measurements are essential when dealing with the service operations, however, the service operations sector should consider the market and global population in order to increase the ability to harvest much from the products and services offered in the market (Camp, 2004, p. 109). Conclusion To conclude, service operations and manufacturing operations differ in product and service delivery levels which directly impacts on the customers and consumers. Being that manufacturing companies like Toyota- Japan handle large quantity of data and information redacted to perform since and order requirements. It would be difficult to recognize the various product/ service users. However, goods at the manufacturing level are concerned with bully products and services would not be offered directly to consumers due to cost and ability to work with large information and products. Hence, it is adept restate that service operations should be focused on achieving a wider perception and trust through production of quality services and products within both small and large capacities; although, customers are always right and their requirements should be strictly adhered with and fulfilled within the allocated time. This would enhance trust and accountability that enables them to offer competitive and preference of the services obtained from specific companies, this improves on the work output and level of profit gained for the benefit of the company. References Camp, Olive. 2004. Enterprise information systems. New York: Springer. Drury, Colin. 2007. 7th Edi. Management and Cost Accounting. Paris- France: Cengage. Hamilton, S. 2003. Maximizing your ERP system: a practical guide for managers. London- UK: McGraw-Hill Professional. Swammidass, P., M. 2000. Encyclopedia of production and manufacturing management. New York: Springer. Read More