Nobody downloaded yet

Service Operation and Manufacturing Operation - Essay Example

Comments (0) Cite this document

This paper focuses on the identifying the differences between service operations and manufacturing operations. It clearly distinguishes what are the tasks undertaken by the service operations management and the manufacturing operations management. …
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER96.5% of users find it useful
Service Operation and Manufacturing Operation
Read TextPreview

Extract of sample "Service Operation and Manufacturing Operation"

Download file to see previous pages It covers the lean operations and resource planning system to illustrate clearly that point. Introduction Service operation management is very different from manufacturing operations management. Service operations management entails fulfilling the end user’s needs and creating a suitable environment for the workers so that they can produce the required specifications of the user (Johnston 1998). Manufacturing operations management entails producing the required commodity required by the end user. It entails making sure that the product required has undergone through all the detailed steps in the manufacturing process. Difference between service operation and manufacturing operation Service operation is a process that is concerned with the maintenance of daily operations that occur with in an organization. Service operation management makes sure that the daily activities of the business run normally without any interruptions. Service operations management focuses on the infrastructure and the daily activities that are used to deliver services for an organization. Some of the tasks that occur in service operation include fixing problems that occur in the organization, fulfilling the user needs and requests, resolving failures of the system, and undertaking routinely operational tasks. On the other hand, manufacturing operations are the tasks that an organization undergoes in order to produce a commodity. Manufacturing operations make sure that the production of the commodity that is needed has been successful. In addition to that, it makes sure that the quality of the goods or commodities needed are met. While service management focuses on the maintenance of the infrastructure and meeting the requests and orders of a client, manufacturing operations makes sure that the needed commodity is produced. Service operations deal with the services that are to be given to the organization while manufacturing operations deal with creating the goods that are needed for production in the organization. This is to imply that service operations deal with the intangible while manufacturing operations deal with the tangibles in an organization. The intangibles that service operations deal with is the fixing problems that occur in the organization, fulfilling the user needs and requests, resolving failures of the system and undertaking routinely operational tasks. The tangible that the manufacturing operations deal with is the production of the goods of one unit until the end. Manufacturing operations make sure that the goods that are required are manufactured and processed the way the client has requested them to be. In service operations, there is a relationship between the producer and the consumer. The production and consumption is simultaneous while in manufacturing operations, there production and the consumption of the goods occur at different stages (Hammer & Champy 2001). For instance, in a baking flour company, the task that service operations entails is to make sure that the consumers are satisfied with the baking flour. The service operations management team will make sure that the daily activities in the company run efficiently. However, in a manufacturing operations set up, the management team will make sure that they process the baking flour that is needed. In addition to that, they will also make sure that all the steps that are required to produce the baking flour are completed. In a service operation system, the inventory concept might not be material. For instance in a health care sector, people who are queuing in a ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
(“Service Operation and Manufacturing Operation Essay”, n.d.)
Service Operation and Manufacturing Operation Essay. Retrieved from
(Service Operation and Manufacturing Operation Essay)
Service Operation and Manufacturing Operation Essay.
“Service Operation and Manufacturing Operation Essay”, n.d.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Service Operation and Manufacturing Operation

The manufacturing and service operations, their differences, and the operation processes and systems that may be common to the two

.... Strategic roles involve making some long-term operations plan for the organization, especially at the onset of a given business project. Operations management applies for both a manufacturing company and a service company (McNamara, 2012). A manufacturing operations manager may be required to determine the size of a manufacturing plant and its convenient location (MIT Sloan School of Management, 2012). Similarly, an operations manager may be required to determine the appropriate type of service to be provided and to develop the technology supply chain that will be used. OM also involves...
7 Pages(1750 words)Essay

Comparing of service operation and manufacturing operations in the market

...? Operations Management Insert Insert Insert Introduction Operations/ production management is a conceptthat entails both quality and performance excellence embedded within the organizational strategic management. Service operations includes but not limited to service engineering and design, definition of services which requires clear description of the kind of service and the processes involved in order to deliver quality services to the customers’ satisfaction. The paper is aimed at comparing service operation and manufacturing...
8 Pages(2000 words)Essay

Service operation management

... resources. Aggregation may make the supply chain virtually invisible. Also aggregation distorts the market and makes innovation difficult (Office of Government Commerce). 3. PART A Service organizations use a number of technologies these days in order to improve their business processes. While large organizations have adopted these technologies whole heartedly smaller organizations do struggle in receiving return on investment on some of these technologies. Bar Codes are one of the most widely used technologies. Bar Codes are used by a number of organizations to track their products in the retail stores or distribution centers. Bar codes are cheap, easy to use and accurate. However, the bar code readers can only work from close... and not...
12 Pages(3000 words)Assignment


...?Business Inserts His/Her Inserts Grade Inserts 6th July, Business Processes Several processed will be undertaken in the process of ensuring that the tanning salon is run on a professional basis. All the processes within the tanning salon will be undertaken on a day to day basis. For instance the process of welcoming and making customers feel welcomed is a critical task since it engages the customer with the staff. This helps in creating value since it is part of the service that the customer will receive. The next process would be to make sure the customers are explained the services, products and technology used in the tanning process (Blais 88). As part of building value, the customer has to have...
3 Pages(750 words)Research Paper

Service operation management

...)4(3000) = 3,695 miles Weighted moving average is effective when demand has no observable trend or seasonality. On the other hand, exponential smoothing can be used even if there is tend and seasonality in demand (Chopra, 2004) Problem 4 1. Arnold Palmer Hospital operates in an area where the differentiator for service is considered to be customer satisfaction, as stated by Executive Director of the hospital. The quality of service can best be judged by the responses received from the customers - in this case, the patients who are treated in the hospital. Hence it is important for the hospital to obtain patients' assessment of health care quality. Though they do not have the expertise...
3 Pages(750 words)Essay

Management Service Operation

...Management Service Operation Table of Contents Introduction Every business is influenced by a number of paradigm changes that affect itfrom all perspectives. Dr Paul Frost and others (2006) mention the diversity of factors that influence the business environment. Though at the outset, it might appear as if the entire business depends on the customer perspective of the product and the services, it soon becomes apparent; to what extent even the supply chain and their perspective could affect the entire business environment. The geographical location of a business has a dominating impact on the performance of the business; as much as the operational and capability planning...
15 Pages(3750 words)Case Study

Service operations and manufacturing operation

...Discussion of how service operations are difference manufacturing operation Executive summary This is an article giving full details about the service operation system. This is a system that is labor intensive, thus depending substantially on the labor force. There is the incorporation of the manufacturing system, as well. This is to create a basis for comparison. For the article, it is evident that the service operation system has higher capabilities than the manufacturing operations system because of its structural functionalities. The system has the capability to relate with the customer on healthy grounds; it is also able to markets its services, as there are direct relationships with the consumers. On the other hand... , there is...
9 Pages(2250 words)Essay

Hotel service operation management

...Management of Hotel Service Affiliation with more information about affiliation, research grants, conflict of interest and how to contact Management of Hotel Service Executive Summary: The main purpose of this report is to make a financial and marketing strategy to raise the revenue of the SEASIDE Hotel. Here the ‘business’ is a three star hotel which is now facing various problems. In order to overcome these problems we need to make good decisions to enhance the financial performance of the hotel. The hotel faced various difficulties with its management and operation. In order to solve those difficulties, some market strategies must be formulated. The report includes the marketing...
16 Pages(4000 words)Essay

Service Operation Management_Discussion question

...Servicescape Servicescape Servicescape refers to the environment where service delivery is offered by the seller to t It has an integral role to play in business because it can help in determining its success. As explained by Bitner and Booma, servicescape can positively on negatively impact on performance (Booms & Bitner, 2008). To be precise, the servicescape that support the service concept include pleasant ambient conditions, parking facilities, attractive interior design, general layout and the facility’s signate. These are very important environmental conditions that can help in attracting and retaining clients into a business premise such as a restaurant or a bar. Since everyone comes to such spots...
1 Pages(250 words)Article

Service operation management

...Service Operations Management in Daniel Restaurant Daniel Restaurant, New York Daniel Boulud is a renowned chef forhaving established one of the greatest restaurants in America that focuses on providing customers with the delight senses of services (Daniel, 2015). Being a service organisation, the company focuses its service provision on elegant ambience, delectable menus, and gracious service. It is situated at the Upper East Side, Manhattan. Besides, the company’ focus on quality has earned the organisation some of the awards like the Relias & Chateaux membership award. On the other hand, Daniel’s restaurant is the target for customers...
8 Pages(2000 words)Essay
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Essay on topic Service Operation and Manufacturing Operation for FREE!

Contact Us