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Conflict Resolution - Essay Example

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 This essay analyses best conflict resolution skills when dealing with work, family, or a friend. Every healthy relationship is characterized by conflict since people do not always concur on everything at all times. Therefore, learning how to deal with stress is vital rather than avoiding it…
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Conflict Resolution
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Conflict Resolution
1). What are your best conflict resolution skills when dealing with work, family, or a friend?
Every healthy relationship is characterized by conflict since people do not always concur on everything at all times. Therefore, learning how to deal with stress is vital rather than avoiding it. When mismanaged, conflict harms a relationship but when handled properly and in a positive manner, it offers an opportunity to strengthen the relationship between two persons (Segal, Boose, & Smith, 2013). In a relationship, there is need to recognize and solve conflict in order to have a healthy relationship. Conflict resolution skills include;
a). Quick stress alleviation- I normally relax and remain focused during tense situations and thus, reduce chances of being overwhelmed (Segal, Boose, & Smith, 2013). My main means of relieving stress is through singing. Therefore, during tense situations, I sing, thus engaging my mind in an activity.
b). Recognize and manage emotions- when faced with a conflict, I recognize and understand my emotions as well as emotions from other people. This assists me in ensuring I communicate effectively and appropriately thereby, smoothing over disagreements (Segal, Boose, & Smith, 2013). Moreover, I am strongly connected to my feelings and therefore, have the ability to face and tackle differences arising at home, work, or any social place.
c) Improvement on nonverbal skills - when faced with conflict, I do pay close attention to the nonverbal signals of the other individual. This assists me in understanding statements from the person and thus, able me to respond in a suitable manner while getting to the base of the problem (Segal, Boose, & Smith, 2013). Moreover, I use a calm tone and show a concerned facial expression, which facilitates tension diffusion.
d). Use of humor and play – during a conflict situation, I normally communicate in a humorous and playful manner and this minimizes confrontations, and thus resolve disagreements. Moreover, humor ensures that I communicate feelings and ideas that otherwise would be hard to express (Segal, Boose, & Smith, 2013).
2).What are the barriers to win - win solutions?
Overreacting
Expressing feelings through actions such as fighting and finger pointing
Generalizations
Poor listening skills
Lack of or poor stress management skills
3). How do you agree to disagree with someone?
I agree to disagree with someone by first recognizing similar viewpoints and listening to his or her reasons for the viewpoints. Afterwards, I proceed to the points we disagree on. We engage in constructive arguments where both parties defend their views and perceptions and try to convince one another (Segal, Boose, & Smith, 2013). In case the person lacks strong and convincing points to defend his perception, I disagree with him and terminate the argument.
4).List 3 avoidance tactics used at school/work by peers to avoid the issue.
Being a good listener
Being calm, respectful and non defensive
Recognizing and understanding fellow peers and workmates
5). Where are they effective in resolution?
-Being a good listener ensures that a person pays attention to the feelings and words expressed by other people thereby reducing incidences of conflict (Segal, Boose, & Smith, 2013).
-Being calm, respectful, and non-defensive limits the use of disrespectful words as well as actions. This reduces chances of engaging in arguments and thereby minimizing conflicts (Segal, Boose, & Smith, 2013).
-Recognizing and understanding fellow peers and workmates ensures that a person recognizes and responds to issues of utmost importance to the other individual, thus minimizing chances and cases of conflict (Segal, Boose, & Smith, 2013).
Reference
Segal, J., Boose, G. & Smith, M. (2013). Conflict Resolution Skills. Retrieved Jan 23, 2013 from http://www.helpguide.org/mental/eq8_conflict_resolution.htm. Read More
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