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Mini leadership assigment - Assignment Example

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Taking charge of a firm in the position of a CIO is something that requires the correct degree of intelligence, bravery, wherewithal, dedication, and luck. Robert Webb, CIO of Hilton Hotels, like many successful examples of a CIO has spent the better part of his transitional…
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Mini leadership assigment
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Section/# Leadership Analysis Taking charge of a firm in the position of a CIO is something that requires the correct degree of intelligence, bravery, wherewithal, dedication, and luck. Robert Webb, CIO of Hilton Hotels, like many successful examples of a CIO has spent the better part of his transitional period into the role of CIO at Hilton Hotels attempting to understand the nuances of how the firm operates and what opportunities for improvement might exist. As such, Webb has positioned himself expertly to provide a keen and fresh perspective on some of the key ways that changes might be instituted as a way to streamline and sharpen the overall competitiveness of the brand. Likewise, this brief analysis will consider the case of Robert Webb as a function of the key decisions and actions he has made within Hilton Hotels.
As stated, one of the primary goals that motivated Robert Webb was a desire to streamline and update the Hilton Hotel brand. However, rather than falling into a pitfall of making broad and sweeping changes straight away with careful insight and collaboration with key shareholders, Webb slowly delved into the issue; utilizing both a top down and a bottom up approach (Press Release 2009). In this way, Webb typified the very definition of good leadership by exhibiting his keen levels of awareness by carefully communicating and listening to key shareholders (Aptio Highlight 2012). Similarly, by taking such an approach, Webb was able to lead from below rather than dictate from the top. Due to the support and shareholder buy-in, Webb’s changes became that much easier to institute company wide.
A particularly unique concept of how Robert Webb engages with his shareholders is his primary emphasis on the communication process as a means of differentiating the needs and positions of key shareholders as a way of making an informed decision based upon the facts (Hickins 2012). Whereas many flawed leaders are quick to rush to judgment based on incomplete information and still others are fearful to act on any type of information for fear of making a mistake, Webb appears to split the difference between such positions nicely be actively seeking out knowledge and input from his shareholders and then after considering this at length – acting upon it. Says Webb of this process:
“We’re only able to solve this with truthful, honest communication,” Webb says. “When people say ‘This is hard, I’m not sure I’m with you anymore,’ you need to get everyone to remember it’s about one team, one vision, and let’s get grounded on why we did this” (Frank 2011).
In this way, the key traits of the leader can be summarized as one who actively sought to analyze and determine the usefulness of existing vendors, actively push for the adaptation of new technology to replace the old (even in a time of economic hardship), and one who placed a high level of emphasis on the communication process as means to affect the previous to items which have been listed. Though the desire to engage with shareholders and open a useful dialogue of communication has already been listed, what has not been listed with respect to the other issues are the ways in which Webb required a firm overview and justification for nearly every aspect of the business process that Hilton Hotels was experiencing. As successful leadership always does, Webb required an account from the experts in order to formulate a well reasoned approach towards ameliorating the difficulties and improving the profitability of the brand by the adoption of key technologies and strategies. In order to achieve this reliance on new technology to rebrand and redefine the firm, Webb heavily relied on a team of experts to report back on the work flow process as it existed when he came to the helm. Likewise, as a way to examine existing vendors, key shareholders were brought in to discuss strengths and weaknesses of the current paradigm. In this way, Webb left no stone unturned in an attempt to streamline and strengthen the firm and the brand.
References
Apptio Highlights Key Insights From 10th CIO Technology Business Management Council. (n.d.). On-demand Technology Business Management (TBM) Software | Apptio. Retrieved from http://www.apptio.com/news-events/press-releases/20111212-apptio-highlights-key-insights-from-10th-cio-tbm-council.php
Frank, D. (2011, November 2). Candid Talk Trumps the Blame Game CIO.com. CIO.com. Retrieved November 25, 2012, from http://www.cio.com/article/693018/Candid_Talk_Trumps_the_Blame_Game
Hickins, M. (2012, March 24). Morning Download: Lonely at the Top of the IT Stack - The CIO Report - WSJ. WSJ Blogs - WSJ. Retrieved November 25, 2012, from http://mobile.blogs.wsj.com/cio/2012/03/14/morning-dashboard-lonely-at-the-top-of-the-it-stac/
Press Release (2009, July 20). Robert Webb Joins Hilton as Chief Information Officer | Business Wire. Press Release Distribution, Financial Disclosure, Online Newsrooms, PR, Public Relations, Investor Relations, EDGAR filing, XBRL, Breaking News, Business News, Financial News | Business Wire. Retrieved November 25, 2012, from http://www.businesswire.com/news/home/20090720005214/en/Robert-Webb-Joins-Hilton-Chief-Information-Officer Read More
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