Case Analysis Reports: How Deloitte Builds Global Expertise - Essay Example

The present CEO of the company is Barry Salzberg and with his effective leadership style, he is successfully managing more than 170,000 professionals working for Deloitte in 150 countries (Deloitte, 2012). The previous CEO of the company was James Quinley and it is because of his efforts that member firms of Deloitte became the largest service providers for professionals in 2010 (Deloitte, 2012). Since professionals all over the world are affiliated with Deloitte, the company decided to develop its international professionals to enhance their capabilities.

Deloitte started this program, because old professionals associated with the company were not able to obtain new customers nor they were retaining old clients of the company. The two individuals wanting an effective training program for the company we Fabian Gomez and Lynda Spielman. Gomez is audit partner of Deloitte in Mexico while Spielman is the deputy director for deployment. Both these two people want professionals of Deloitte to be well trained. Deloitte faced problem in 90’s when company found that old professionals were not able to manage their operations in their specified country, and clients were not satisfied with their performance.

Moreover, they were unable to attract new clients and it was becoming difficult for them to retain existing clients of the company. Gomez realizes the fact that customer relationships and understanding culture of the region is important, as it is culture of Mexico to discuss their family with clients in order to build strong relations. Therefore, if professional are not able to understand culture and values, they cannot make clientele for the company. Since reputation of Deloitte is dependent on its professionals, the company cannot afford its professional to be untrained.

The professionals of Deloitte are responsible for generating all the revenues therefore, their lack of expertise can result low profits and bad