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MGT WK5 ASSIGNENT - Essay Example

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Productivity of a new staff solely depends on the good orientation and training offered. This happens after seeking and attracting the right individual to a…
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Download file to see previous pages He feels that nervousness, uncertainty, and surprises characterise new recruits. Good orientation will help in answering questions that employees may have, and offer the necessary bonding needed between the employees and the leaders of the company, (Cheng 39). An orientation programme may determine the length and quality of individuals’ professional stay in a company. Poor orientation leads to high turnover and increased industrial accidents. However, orientation is an on-going process where the person in question continues to build on the knowledge about the job and the company.
Training on the other hand involves actual performance of the job, where an employee gets a chance to perform a task under supervision. Different methods used in training an employee depends on the company policies and the size of the company. Most supervisors vested with the role of training use on the job training. During training a supervisor should not only pinpoint the mistakes made by the employee but should also praise them for the little efforts they make. This way, employees on training will be motivated to do the job correctly. A training supervisor should be open-minded towards the trainees and should avoid any kind of misconceptions.
OJT is a large retail company that has seven outlets in the city. The biggest problem is to train the sales clerks, who represent the company to the public. In addition, understanding of the computerised cash register, interaction with customers, and product knowledge are key areas that a supervisor must really work on. The table below shows a three-day orientation and training programme for sales clerks.
On arrival to the company Monday morning, the sales clerks will be welcomed to the company by the human resource manager, who will have them sign their contracts. The human resource manager will go ahead and explain to the sales clerks their major role of carrying the company’s image ...Download file to see next pagesRead More
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