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To provide a context for the case described in the article, there has been an exponential growth in the number of e-learning programs offered by universities around the world. Hence, it becomes imperative to erect suitable measures to prevent these systems from going down. There is a need to ensure that e-learning systems that are the backbone of many of the courses offered by these universities are robust and can withstand the onslaught of cyber warriors who delight in hacking into these systems and bringing them down.
The case described in the article is about how the e-learning system that went down was a result of poor maintenance and inadequate measures taken by the administrators responsible for maintaining the system. As the authors point out, there were several lapses in the way in which the system was maintained and run by the IT department of KU. Some of them include, not taking backups regularly, improper use of the C drive and no structured effort to maintain user accounts and delete them after the students have left the university.
These and other errors led to the system crashing and threatening the conduct of the e-learning course in the university. What is galling is the fact that there was a lackadaisical approach to the whole issue of maintaining the system from failure. This is something that the management of KU ought to take seriously and ensure that such haphazard methods of maintaining the system are avoided. This case holds lots of lessons for the system administrators of all kinds of IT systems and in particular, those of the e-learning modules that are very popular in the education sector.
The fact that downtime in a system threatens the conduct of the entire course and leaves the fate of the students in the balance should be a wakeup call to all those who are in-charge of maintaining the system. The article is an important
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