Citizenship in the Age of the Internet - Essay Example

In other countries, most of the public services are controlled by private authorities making the use of Government sites redundant. Part two of the article “How government online provision is currently organized and what it costs” talks about how the Government runs the online facilities and the cost associated with it. The major points are as follows: Part three “Future developments and strategy” discusses the strategy for the development of the Government sites in the future to facilitate the citizens of the country.

The main points in this section are as follows: Part one of the article “Changes and challenges in information exchange across the department” points out the general practice of communication and the challenges the department faces because of it. The points discussed under this part are as follows: Telephone communication has reduced in importance, as it is not suitable for people not speaking English. Also it was seen that this mode of communication failed to provide new information to the Department.

The third part “Pension credit” discusses the progress made by the Government to improve communication between the Department and the customers for the credit facilities. The points in this regard are as