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Quality is now a familiar word. However it has a variety of interpretations and uses, and there are many definitions. Evaluate the key developments in Total Quality Management within the context of changing business requirements - Essay Example

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However it has a variety of interpretations and uses, and there are many definitions. Evaluate the key developments in Total Quality Management within the context of changing business requirements
The highly competitive state of business in…
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Quality is now a familiar word. However it has a variety of interpretations and uses, and there are many definitions. Evaluate the key developments in Total Quality Management within the context of changing business requirements
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Extract of sample "Quality is now a familiar word. However it has a variety of interpretations and uses, and there are many definitions. Evaluate the key developments in Total Quality Management within the context of changing business requirements"

Download file to see previous pages 10). Total Quality Management (TQM) represents a strategy whereby management seeks to instill quality awareness within all of its organisation areas (Beckford, 2003, P. 11). The baseline word in TQM is represented by quality, which Wild (2002, P. 21) defines as:
The foregoing has been brought forth to provide a visual as well as mental framework of reference with regard to the central issue of this study, quality. This examination seeks to take the foregoing and apply this concept of quality to the precepts of Total Quality Management in achieving the end of delivering on the promise to customers and or clients. This exploration shall look into the elements comprising TQM from the preceding perspective as a guide to gauge its applicability in light of the foregoing, looking at how TQM operates in the context of organisations.
“… a total organisational approach for meeting customer needs and expectations that involves all managers and employees in using quantitative methods to improve continuously the organization’s processes, products and services.”
The above is an encompassing statement that when combined with the definition and understanding of quality sets forth a demanding arena. TQM is more than a technical system, as shall be revealed in this study, it is an engrained series and set of methodologies that become a part of the overall organisation, intertwining with its processes, culture and customers (Oakland, 1993, Pp. 14-16). The highly competitive nature of business means that it is a constantly evolving environment of innovations, improvements, shifting customer loyalties and other variables. As such, and processes associated with quality needs to be fluid and dynamic, being able to be in advance of as well as respond to the variables of a consistently changing dynamic.
This study shall look at TQM from the standpoints of understanding ...Download file to see next pagesRead More
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