Concept Important in Operation and Management - Essay Example

Download file to see previous pages The CSR then can be defined on the basis of giving attention to three objectives that include profitability in the financial aspect, social responsibility, and environmental issues and concerns (Catalyst Consortium, 2002).

In the study that had been undertaken, the main objectives and aims include the research, analysis, and presentation of data related to corporate social responsibility. The said concerns are achieved through the gathering of research that had been conducted by different academic groups and authors and comparing results and methods that had been applied. Through the said procedures the areas that are covered and studied can be generally viewed. In turn, then, the main output of the research conducted is the presentation of the view on the said issue at a glance. The review of the published papers in CSR can be considered to present access that can introduce the data in the said field of discipline.

Research Design Characteristics
In the review conducted, three published papers on CSR that had been presented after the year 2000 had been included and analyzed on the basis of different points. The research design characteristics are points that are considered important that had been presented in the research works that had been studied. The summary of the characteristics of the papers is presented in tabulated form (Appendix 1-4).

The main issue that is discussed in the articles under study is the effects of CSR with other factors and concepts of the company such as firm performance and customer satisfaction. The different characteristics are presented to be able to have a comparison between the studies included.

Summary of Articles
The four articles discuss related issues that mainly gravitate on the effects of corporate social responsibility with other factors such as firm performance and the satisfaction of customers.

Article 1
In the study undertaken by Luo and Bhattacharya, the main are covered is related to the interrelated functions of the corporate social responsibility, customer satisfaction and market value which refers to the firm itself (2006). ...Download file to see next pages Read More