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Operation Management - Article Example

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The research requested managers to rank operational problems affecting the service organizations and uses Q methodology in meeting its purpose of determining their…
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Operation Management
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Download file to see previous pages The study also aims at the provision of the implications that the study will have on educating students in preparation for success in the service sector through having a thorough understanding of the important problems faced by the service sector.
The data is enough in answering the research question because of the 54 responses with 51 responses fit for use in the study surpassing the 30 items of sample size required in the use of the Q methodology in research. The response rate at 10.3% also fits the marketing response rate acceptable norm of 10-20% depicting the usefulness and ability of the collected information to meet the requirements of the study (Wright & Mechling, 2002). The use of a wide range of service businesses and the presence of a large difference in the characteristics of businesses in terms of size, number of employees, and the management structure provides for the data to be comprehensive making them enough in meeting the needs of the research question. From the survey, the articles presents different operations problems facing service organizations including location, transportation, facility layout, simulating processes and planning, future planning, determining order quantities and inventory monitoring, and tangible and intangible factor use in decision making. Other problems are operation with little inventory, continuous improvement, complex project management, monitoring and management of quality provision, decision making with known probabilities, profit maximization, staffing, distribution, and competition action prediction (Wright & Mechling, 2002). The article uses the Q-methodology in the determination of the importance of these problems in service organizations according to the rank of the respondents from a sample of service organizations in the study.
The article’s results show that more than one of Schmenner’s service Types ...Download file to see next pagesRead More
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