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Psychometric Testing Business Proposal - Essay Example

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This document provides the formation for a proposal to illustrate the use of psychometric testing as a means of improving the current retention level of employees recruited into the role of telephone sales - Customer Account Manager, the decreasing level of which has had an…
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Psychometric Testing Business Proposal
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Psychometric Testing Business Proposal

Download file to see previous pages... It will rationalise the arguments for seeking an external experienced provider in order to advise and action that implementation.
To create awareness amongst branch, regional and national management of the necessity to improve retention levels of existing telephone sales operatives within the organisation. To introduce new methods at the recruitment stage in order to achieve this.
Typically this indicates that with a drop-out rate of approximately 3 new staff a month, HFC is losing on average £1,944 each year just from the loss of newly recruited CAM staff leaving the company after just one month of employment.
If applied and monitored successfully the implementation of psychometric testing could be used more widely across other departments within the organisation to ensure greater levels of high performance amongst staff, in addition to overall long term improvements in staff satisfaction.
A number of companies have been identified and researched with a view to obtaining the best approach to this methodology and an ability to advise accordingly in terms of the principal objectives of this proposal.
It is estimated that an assessment of all the identified specialists in psychometric testing will be presented and the successful tender agreed upon by July 2008. With a new strategic approach to the recruitment process enforced by August 2008.
The current questioning system employed by HFC relies on 24 questions which have a numeric scoring system. This does not allow for any thorough quantative or qualitative data to be recorded or investigated for accurate results specific to the candidate.
It is clear that this present system affords updating to inform a more accurate interpretation of the candidates commitment, knowledge and realistic expectations prior to being considered for employment.
The scope of this proposal is to make a case for ...Download file to see next pagesRead More
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