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Managing Cahange - Essay Example

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Summary
The Practice comprises a large property, located in a residential street. The building is on 2 floors. The lower floors house the consulting rooms, staff room as well as waiting room. There is an extra consultation room on the ground floor to allow practitioners to attend patients there if they cannot manage the stairs…
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Managing Cahange
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Download file to see previous pages The resources within the surgery are fairly well supplied. There is a good system in place to keep the prescriptions secure.
There is a fully computerised clinical system, to maintain appointments, prescriptions, consultations etc. The practice is almost paper free and working towards becoming papers less.
There is an open surgery every morning, so that patients receive emergency care when it is needed. Drug clinics run every Thursdays to cater for the drug addicts within the area.
The staff is bilingual which means that the practice can provide service to in different languages to a wide range of nationalities within the area.
The practice receives additional income for filling in insurance forms and solicitor's reports.
The reputation of the surgery locally means that patients are received by word of mouth and through it's central location.
Weaknesses
There are 2 floors, so the surgery would find it difficult to employ disabled staff due to the fact that they would not be able to travel up and down the stairs.
The refurbishments on Earl's Court Road mean that more patients will be attracted to the area the surgery is in. Due to the size of the premises it is possible to offer complimentary therapies, which means additional services for our patients i.e. osteopath, homeopath, acupuncturist etc.
There is no named person to check the stock, which leads to the surgery running out of stock. This also leads to confusion as to where the stock is. This uses up the reception staffs time which could otherwise be used dealing with patients queries.
The surgery requires a new clinical software upgrade, to speed up service and...
The Practice moved in to its location in 1990 and is being fully computerised since then and now is nearly paperless. Doctors and staff record all patients' data on the clinical system. The Practice linked to the STHA for Registration and Items of Service claims and Chelsea and Westminster Hospital for Radiology and pathology results. The Practice has monthly Practice meetings to deal with any matters of concern.
To produce a SWOT analysis of the practice and its services involving and considering the views and opinions of the entire practice team and its patients. In order to determine future planning of the practice's services.
The refurbishments on Earl's Court Road mean that more patients will be attracted to the area the surgery is in. Due to the size of the premises it is possible to offer complimentary therapies, which means additional services for our patients i.e. osteopath, homeopath, acupuncturist etc.
There is no named person to check the stock, which leads to the surgery running out of stock. This also leads to confusion as to where the stock is. This uses up the reception staffs time which could otherwise be used dealing with patients queries.
Due to the central location of the surgery the running costs are higher. The area provides patients with different cultural backgrounds which affects maintaining a high standard, because of the language differences.
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