Improving Quality of Work - Essay Example

Performance objectives will become the basis for daily activities such as achieving work limits that will motivate the workers to become more productive. Presence of supervisors on site of works will trigger workers to become more vigilant and responsible for every action. Giving workers sufficient break periods to relax from heavy work stress. Restricting staff members to talk to each other will help workers focus on their assigned task. The work could be done fast and accurate when the workers are in focus of what they are doing.

However, the manager had forgotten to conduct an intensive study on the other possible causes of low productivity level of the department. The manager should have also given instruction to the supervisors to submit the situational reports, the problems arising within the department, and recommendation of how these problems should be attained. Interviews should be conducted among workers. Are all workers satisfied with the incentives they are receiving from the company All of these reports are required so that the management could identify the strengths and weaknesses of the current system of works, and the different policies implemented in the department.

For instance in our case, processing of complains requires more paper works than can be accommodated by the worker. After analysis of these reports, the management should have to develop a new system of works, new sets of guidelines for the department. In our study, the manager should have proposed to used new working procedure or should adopt the use of technology for processing of complains. The management should also offer trainings to upgrade their workers skills to a level that could be helpful to the department.

Case 2 - The Investigative Auditors Department CaseThe proposal of the manager of the investigative auditors department to provide an annual performance incentive program based on actual number of cases detected, will help solve the problem at some level. If incentives and salary adjustment would be based primarily on the number of fraud cases detected, it will surely increase the motivation of the investigators to conduct massive investigation to detect cases of welfare fraud. But there are factors that are forgotten by the manager.

Aside from providing more incentives based on cases detected, the manager should also give transparent follow-up action to case findings. Each cases detected should be dealt with immediate and appropriate action as a sign of giving credits to the investigators who had detected the case. The manager should develop sets of well-defined policies and procedures in dealing with every detected cases and it should be strictly implemented. The manager should propose a transparent system of imposing of penalties and this system should be strictly followed.

Major cases should be dealt with bigger penalties. In this manner, investigators will feel that their efforts were highly appreciated, which will motivate them to give more dedication to their works. Conducting trainings on effective investigation is required to upgrade the investigative abilities, and introduction of new systems that will enhance the investigative