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Fresh Snax needs to develop its information system. The possible required system is the one which can reduce inventory and improve service levels simultaneously and a proven management methodologies. It is not only the output that is important; you need to have a fast and accurate service, a consistent quality of the food and a good location. The management of information system includes the following functions: the core function and the support functions. The core function is the people that actually think of design, make and sell a product or a service.
A support function helps them to achieve it. Choosing the proper computer system would help the Fresh Snax lessen its burden on the inventories, sales, and orders as well as increasing the profit of the company. Trained and well educated personnel should handle this new system. Like any other new system there will be some negative feedbacks, and from here the project manager will be able to develop it more. Soft System Methodology was developed by Peter Checkland in 1960 and was further developed in 1981.
This methodology treats the problem as an opportunity for the company for improvement and enhancement of its system. It includes evaluation of the problem as to why it happens and how to handle it. It includes seven distinct stages:1. Finding out the problem situation. 2. Expressing the problem situation through rich pictures3. Selecting how to view the situation and producing root definitions.4. Building conceptual models of what the system must do for each root definitions. 5. Comparison of the conceptual models with the real world. 6. Identify feasible and desirable changes. 7. Recommendations for taking action to improve the problem situation.
Fresh Snax Transformation using the Soft System Methodology Fresh Snax Manager has identified the weaknesses in the current system, including insufficient stock to prepare the orders, poor scheduling of deliveries to customers, and casual staff unable to keep records of deliveries made. Fresh Snax is now aware that in order to keep the loyal customer they need to use the technology to a greater degree and meeting the customer needs. In line with this transformation a new system is being proposed.
The new system will integrate a number of business functions, including stock control, recording and accepting customer orders, routing/scheduling of orders and recording of delivered orders. Stage 1 and 2 Fresh Snax is a growing company that supplies fresh quality of sandwiches, home baked snacks, the finest coffee and freshly squeezed fruit juices for sale at premium prices in petrol filling stations. Several problems were encountered specially on the inventories and services to their customer.
Thus the problem situation for the company will be how good is the new system and how to evaluate the system performance Will the company benefit
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