The Human Resource Field - Essay Example

The research study is a process that requires more analysis and technological study. The study was about the field of Human Resource and the strategies used in Human Resource. Since the practices and strategies carried out in this filed changes day to day, I had to update the changes and I had to check for the particular organization on which I conducted the research. As the topic was interesting I started analyzing the Human Resource field so that I could get more information about the strategies. I got positive results from the analysis and this kindled the thought of conducting more such analysis that will help me in the research process. Tutor, Mr.Schofield gave me the confidence to continue the research and he was very helpful and guided me to perform the research in a better way. Due to his support and guidance I took this research as a challenging task and completed the relevant analysis. The aim of this research was to analyze the services provided in the hospitality industry and I selected a particular organization to continue with my research. The objectives of the research were developed in order to make the task of research easier. Since defining the objectives gives an outline of the entire research it was easy to select the type of analysis. The feedback from other tutors was not as expected and it turned me down. But I managed to gain confidence and with the help of my tutor I took those comments as a challenging idea and continued my research. The negative comments helped me to achieve positive response from others. The main reason why I selected this topic is the chance of broader investigation and the opportunity to learn about the human resource field. Customer satisfaction is the ultimate aim of a hospitality industry and therefore the human resource strategy must be unique and it must suit the hospitality industry. (Nykiel, 2005). I had the opportunity to learn about the current trends in human resource and how people are trained in the department. Though there are various strategies organizations fail to make use of such advanced planning strategies. Since customer satisfaction is the objective any hospitality industry I observed that the organizations must select a strategy that will help them to satisfy the requirements of the customer. Then I decided to broaden my investigation so that I could find more planning strategies that would assist the company's to fulfill the customer's requirements. In the data collection stage I found out that customer satisfaction had a strong link with the loyalty. I continued my research with two hotels. This gave me an idea of how an organization implements a strategy to improve their service.(Mayor& Blackmon, 2005). I had the chance to evaluate the current strategies and to find out the flaws in the existing strategy. This paved the way to betterment of the organization by selecting a proper method to satisfy the customer's requirements. I had the opportunity to satisfy the clients with what they wanted and I decided to provide a good service to the clients. The interaction with the clients gave me a chance to improve the existing situation of the hotel. This was an advantage since I was able to get the opinion directly from the client. I enhanced myself in almost all the ways and I improved the way of expressing the ideas. Initially I used to struggle to complete my projects on time. This research eradicated this problem since I had to conduct different analysis each and every day. This research gave me a chance to improve my writing skills and my thinking ability. All these events gave a raise to my confidence and I could work efficiently. I am able to see the improvements in my research due to my hard work and an increased level of confidence in presenting the strategies and ideas. (Lancaster, 2005). In the initial stages of research I lacked the organizational skills and I felt it difficult to cope up with the organizational operations. I had to keep myself updated with the advancements in the technologies and I had to work hard to develop the organizational skills. In spite of negative feedbacks I continued to put in my efforts to improve my learning standards. The motivation from my tutor helped me to overcome these feedbacks and to improve my learning abilities. I had to analyze the strategies used by the competitors to get an idea about the latest techniques and to know what type of strategies they adopt in order to stay in the market place. In this analysis stage I communicated with almost all types of customers and received their views on how a hospitality industry should be. This helped me to help the organization to create a long lasting impression on the customer's mind. I further helped the organization learn from their errors and suggested a strategy that would convert their mistakes in to gains. (Creswell, 2003). In this process I learned to how to take a negative feedback and to improve myself. The connection between the customer satisfaction and employee satisfaction paved the way to innovative ideas. Through this I got to know about the recursive business procedure involved in the hospitality industry. Conclusion I must agree that this research helped me to improve my soft skills and the way to communicate with the clients. This project taught me the organizational skills which would of great use in my future. It would help me to get onto any organization without any problem and I can also maintain a cordial relationship with the people working in an organization. I was able to learn the current human resource strategies and management tools. This has increased my knowledge and has paved the way for my further growth. The major theme of my research paper was to find out the best human resource strategy that would improve the hospitality industry. This topic was of great interest and it gave me an opportunity to learn new concepts. Personally I had an opportunity to know where I was lacking and this project helped me to overcome such problems and in turn improved my skills. I could overcome my weakness and conduct this research successfully. Reference Nykiel, R., 2005. Hospitality Management Strategies. New Jersey: Pearson Prentice Hall. Lancaster, G., 2005. Research Methods in Management. Oxford: Elsevier Butterworth-Heinemann. Maylor, H. and Blackmon, K., 2005. Researching Business and Management. New York: Palgrave Macmillan. Creswell, J., 2003. Research Design. California: Sage publications. Read More