Contact Us
Sign In / Sign Up for FREE
Go to advanced search...

Critically Assess and evaluate total reward packages as a contributory factor in employee retention A case study based on Marks & Spencers(the orderno - Essay Example

Comments (0) Cite this document
This study is based on a critical examination of the role of reward systems to improve employee motivation, employee retention and general company performance. Reward packages for employees are seen as a contributory factor in employee retention and an example considered here is the employee reward system used by the retail giant, Marks and Spencer superstore…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER94.5% of users find it useful
Critically Assess and evaluate total reward packages as a contributory factor in employee retention A case study based on Marks & Spencers(the orderno
Read TextPreview

Extract of sample "Critically Assess and evaluate total reward packages as a contributory factor in employee retention A case study based on Marks & Spencers(the orderno"

Download file to see previous pages This research focuses on a particular case study within Marks and Spencer, a major UK superstore to understand the impact of rewards, incentives and performance appraisal on employee motivation and performance. Marks and Spencer is a leading name in retailing within the UK. The company maintains that the rewards package given to its employees is flexible, competitive, focused on superior results and is aimed to support personal choices of personal lifestyles. The elements of the reward packages of the company include fixed and competitive pay rates, variable performance related pay and a wide range of other benefits (, 2006).
In this study we prepare a detailed questionnaire to understand the impact of these benefits, payment and reward systems on employees and we also determine whether these rewards actually help in improving motivation and how this would relate to improved company performance. Marks and Spencer has boasted of 73% employee retention over 2004-2005 and retention may be considered as an important indicator of employee satisfaction and motivation (, 2006). Questionnaires are distributed to employees of Marks and Spencer to determine whether rewards systems given to them have a positive impact on their motivation and performance levels and aid them in heir decision to work for one company for a long period of time. The participants are employees of Marks and Spencer working in customer service divisions and 100 completed questionnaires are obtained and the data compiled are analysed for employee motivation and satisfaction levels that provide an indication of the employee retention level within a company. Marks and Spencer claims a high percentage of employee retention. The questionnaires are aimed to determine employee expectations, rewards given, job satisfaction, employee motivation, years of service and performance levels.
Literature Review
Companies use different means of rewarding employees and Brody et al (2001) discuss merit pay plans used by companies to motivate and reward employees. The theory of motivation would highlight that rewards and reinforcement for individual accomplishments should produce positive results although there may also be negative outcomes (Brody et al, 2001). Brody et al suggest in their study that when individuals are involved in hiring and merit allocation for employees, their prior commitments have significant effects on rewards allocated to the employees. This shows that a manager's personal involvement with employees can lead to increased merit allocation and rewards. This study highlights the factors that determine merit allocation and rewards which may not be completely dependent on employee performance and also large depends on interpersonal relationships within the workplace.
Rewards could be largely based on performance ratings and it would be important to understand how employees perceive these ratings of their performance. Smith and Rupp (2004) state that a major purpose of having performance appraisals of employees is to determine individual merit which in turn help in determining whether merit pay or benefits would be given to ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
(“Critically Assess and evaluate total reward packages as a contributory Essay”, n.d.)
Retrieved from
(Critically Assess and Evaluate Total Reward Packages As a Contributory Essay)
“Critically Assess and Evaluate Total Reward Packages As a Contributory Essay”, n.d.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Critically Assess and evaluate total reward packages as a contributory factor in employee retention A case study based on Marks & Spencers(the orderno

Employee Reward (Executive Reward)

... the development of pay setting contracts (Desimone and Werner, 2011). Severance Contracts The severance contracts are an important part of the contractual agreement between the corporate and executive officers such as control of agreements or employment contracts. The most critical part of the executive plan would be income protection and emphasis on the change of control agreements and employment contracts. EC helps in designing a package which also encompasses elements like tax and securities law that helps in control of stock incentives and adhere with the employment agreement plans. The moot point of EC managements system would be considered after evaluation of other factors and deciding upon the pay setting process. The executive...
11 Pages(2750 words)Essay

Marks & Spencers Dividend Policy

...PART Introduction When a firm wants to pay out cash to its shareholders, it usually declares a cash dividend. The alternative is to repurchase its own stock. The reacquired shares may be kept in the company's treasury and resold if the company needs money. However, for the case of Marks & Spencer, the company opted to restructure its capital through the creation of a new holding company. The existing shareholders of the company received a mixture of new ordinary shares and redeemable "B" shares. Marks & Spencer also reduced its share capital by 17:21 - or 17 new ordinary shares for every 21 old ordinary shares. The "B" shares, on the other hand, are redeemable for cash plus interest in the future. This paper evaluates the different...
12 Pages(3000 words)Essay

Marks and Spencers Strategic Management

The basic lack of initiative came from the employee base. It has been felt that with its varied departments and interests, the best way to tackle competition and take forward expansion is to understand varied kinds of people. For this, using a cultural web on the floor is important.
Michael E Porter has paved the way for revolutionary strategising trends and a whole new perspective on competition through his competitive advantage theory. In the corporate world, Porter's first book Competitive Strategy (1980), which he wrote in his thirties, became an international bestseller and is considered to be an authoritative piece of work on corporate strategy. The book, which has been published in nineteen languages and re-printed a...

11 Pages(2750 words)Case Study


...REWARD SYSTEM CASE STUDY 0 Introduction to the Current Situation Chalmers is a fast-growing insurance company. It has a staff of 800 and is basedin Slough, Southern England. It was founded in 1990 and operates call centre services around the clock, seven days a week. 1.1 Business strategy. Chalmers is customer-centered, employs a flexible and quick-moving approach to problem solving, and is committed to deal with any sale, claim complaint or query within a five-day period. 1.2 Working arrangements. Employees are organized into teams of 15 to 25 persons under a team leader. Half the staff render full time service (35 hours weekly), while the other half are part-time workers (8 to 25 hours). 1.3 Pay. The basic rate for regular...
12 Pages(3000 words)Essay

Reward strategy- case study

The key issues that will be discussed include the retention, recruitment, employee benefits and performance management. Moreover, the theoretical concepts will be used to discuss the issues from theoretical perspective. Finally the recommendations will be provided to Chalmers to resolve the identified problems. In short, this report will assist Chalmers in identifying the ways through which current challenges can be faced in a better manner.
The current situation of the company reflects that business strategy of the company is customers-oriented, which is especially perfect in this kind of business. However, I believe that the major issues which the company is facing are as follows:
The labour market issues in Slough are n...
12 Pages(3000 words)Essay

Total Reward

Moreover, employees are expecting limited working hours so that their personal lives are given equal attention. Organizations need to react to the growing expectations of the young work force. (Burke & Cooper, 2006)
We find that there are three main drivers which bring about change in the workforce – Demographic changes, technological changes, and globalization. (Foot & Stoffman, 1998) The labor pool has shrunk because of the lower birth rates and aging workforce. The kind of workforce we have today would be different ten years hence. Their values, demands and characteristics would differ considerably. Hence, there is a need for change in policies concerning retirement. The second driver is technology. It is vital for organiza...
8 Pages(2000 words)Essay

Marks and Spencers Competitive Advantage

This paper illustrates that strategic management is related to the complexity which arises from ambiguous as well as non-routine circumstances organization-wide. It is an important management technique for the managers to control the available resources of the business organization on a day-to-day basis for the development of the company. Since strategic management is related to the difficult and complex issues of a business organization under consideration; therefore these issues also include business decisions and judgments. These decisions and judgments are based on the conceptualization of complex issues. The business-level strategy of the company is an...

15 Pages(3750 words)Essay

Total reward

Total rewards include all the things which employees perceive as valuable for building strong relationship with the company. With the change of business environment the concept of total rewards is continuously changing and becoming more advanced. TR is composed of five elements. They are benefits, compensation, performance and recognition, work-life, development, career opportunities etc. With the help of all of these elements an organization satisfies its employees. This report deals with Mitchell Bank. Various issues of the bank are discussed in this report. For motivating and retaining the employees, the bank can use Armstrong and Brown model of total rewards. This model will help the bank to improve its business condition and...
8 Pages(2000 words)Coursework

Total reward

... also experienced more staff movements between Business and Retail banking and few movements between Central Support functions and Corporate Banking (Wright, 2004). The foundation of reward carried out is job evaluation and the organization has 20 grades. Due to the difficulties experienced in the Mitchell Bank, this report has been made to find solution to the problems through Total Reward. The report is to analyze the effectiveness of Total Reward in MB and come up with recommendations to promote high profitability and employees’ motivation within the bank. 2.0 INTRODUCTION Total reward as a term had been adopted to give reward strategy that come with extra components like development, learning together with factors of the working...
8 Pages(2000 words)Coursework

A Comparative Study of the Origins of Ethical Thoughts

Do you know what they dug out? -- Wires! It proves that two thousand five hundred years ago, in the age of Pericles, the Greeks had telephones”. The Jew laughingly retorted: “Recently they were digging in Jerusalem. They dug out nothing. This proves that three thousand years ago when Solomon was the king of Judea, the Jews had the principle of wireless!”

ETHICS AND DIVERSE DEFENITIONS: One of the Dilemmas of the civilized human society was the fight between the soul and the flesh or rather the body and desires. The question is how to divert human energy in an intelligent, controlled way? Searching answers to this question one lands in the premise of ethics, personal as well as social. Ethics (English)...
11 Pages(2750 words)Case Study

The Idea of Liberty in Sam Slime Case

... Sam Slime This could certainly be the case of the rich get richer and the poor go to jail, especially in a country that is trying to serve many masters. The government of the United States is certainly a political and governmental entity, but at it heart it has almost always been a voice of corporate business and expansion of wealth for the few. It operates seemingly under the principle guise of what is good for business is good for the people. One could say that the state of the economy today is the fallout of this mindset. In the “Sam Slime” case study we see the idea of liberty as applied by several masters. The first, when Sam Slime mugs you outright is a matter for governmental law and order. Cleary there is a criminal (Sam...
8 Pages(2000 words)Coursework

The Characters Tyler and Jack in Fight Club and Calvin and Hobbes the Philosophers and the Cartoon Characters Based Upon Them

If one compares the main characters in Fight Club, Tyler and Jack, to the cartoon characters Calvin and Hobbes (which were based retrospectively on the philosopher's John Calvin and Thomas Hobbes), one can see the obvious links between the two media on the subjects of consumerism, American culture, and the American dream.

Consumerism, in Fight Club, is seen as an obsessive quality. What really seems to “matter” is money. The American mindset is not focused on what the rest of the world is concerned about—survival. Rather, it is concentrated on name-brand products and who has the biggest toys in the sandbox.

This points to an overall problem with the American cultural way of thinking. In gene...
6 Pages(1500 words)Assignment

Marks and Spencer Organizational Development Process

... in it-input, processing and output. The systems model is used as it provides feedback to each component. The data could be collected through questionnaires, interviews and observation. The most suitable will a combination of the three. Overcoming resistance to change: In order to formulate policies for overcoming resistance to change, identification of the reasons for the resistance is essential. In the concept of A. J. Schuler, there are mainly ten reasons that restrict the changes in organization by personnel. They are greater risk factors related to the change, lack of confidence, lack of role models for the change etc. In the case of Mark and Spencer Company attempts to make changes in terms of attitude of the employees...
7 Pages(1750 words)Case Study

Analysis of OReilly v Mackman Case

Judicial review is a concept which is constitutionally undecided as it on one side, it shores up the rule of law, democracy, and pre-eminence of parliament by facilitating the courts to check the boundaries of government authority and on another side, the courts are open to the decision on the plants based on the fact of separation of authorities that are intimating with the verdicts of democratically elected institutions. Judicial review is not apprehended with the virtues of government assessment but deals with whether the deciding authority has remained within the legal boundaries and whether broad principles of rationality and fairness adhere. The constitutional basis of judicial review is debated as one view holds that it is...
8 Pages(2000 words)Case Study

Analysis of Tourism and Hospitality Law Case

 The main issue that needs to be tackled first is whether there is a valid contract between Richard Brat, carrying on trade as Brighton Greens, (buyer) and Molly and Kelly trading in First Grade Granny Smith apples as Holy Farm.

Apparently, there was, when considering their verbal and written mail sent by Richard to Holy Farm on August 1 reading as follows –“Please deliver 20 boxes –Granny Smith ‘Brighton Greens’. Cheque mailed.“

It may be seen that the mail order does not specify the category or grade of apples to be supplied, but one of the implied conditions of sale could be that the goods ordered need to correspond with the goods inspected and tested.

In th...
8 Pages(2000 words)Case Study

Motivation at Marks and Spencers

According to Turner (2009, p.116), the world’s largest retail stores recorded a decline in sales and profitability during this time. “Europe’s largest retail shop Carrefour recorded a 45% decline in profitability while US giant Wal-mart also declined by 7% in the first quarter of 2009”. This just paints a general picture of the effect of the economic crisis on major retail shops.
The worldwide economic crisis begun in the United States after the subprime mortgage market went wild with high default rates. (Tran 2008). There was increasing pressure for the two major mortgage lenders in the US Freddie Mac and Fannie Mae to increase the availability of mortgages to the lower end market. Tran (2008, p.78) obs...
10 Pages(2500 words)Case Study

Marks and Spencer Time Line

The company has a long-established history of delivering high-quality products marked with innovation, service, price, and trust to its customers. The history of the company could be traced back to Michael Marks who set up a penny stall in Leeds selling almost everything in 1884. From there onwards the company led by its chairman and other executives experienced organic and strategic growth becoming one of the largest retailers in the world (M&S 2009). The company offers a versatile blend of products and services to its customers ranging from clothing, accessories, home products, and food items. The company procures these products from 2,000 global suppliers keeping in view to offer the highest standards so that the customers...
8 Pages(2000 words)Case Study

Global Employee Information and Consultation: Replicating the European Model

... and Social Policy” (336). The Tripartite Declaration mentions for instance the requirement of giving notice to the employee representatives or government authorities of any operational changes in the enterprise that would affect employment (qtd. inSeifert). However, these documents are not even binding but merely voluntary on the part of transnational companies; hence there are actually no mandatory rules that would regulate its implementation. As a matter of fact, the framework neither has a procedure applicable at a transnational level nor an implementing procedure that would establish a strong representation body on a global scope (Seifert). This is also the case of the OECD Guidelines on Multinational Enterprises and Social Policy...
9 Pages(2250 words)Coursework

Conflict Between Researh and Ethics on the Tuskegee Syphilis Study

... followed unethical means to realize study objective and have become textbook examples of unethical research study, one such study being the Tuskegee Study of Untreated Syphilis (Angell, 1997). The Tuskegee Study of Untreated Syphilis is widely considered as one of the most horrific studies in which the basic ethics of conduct has been totally disregarded. The study was based on the hypothesis that black and white people differed in their response to the disease. Before the study was initiated in 1928, the U.S Public Health Services (PHS) had already completed a study in Mississippi in which 25% of the participants who were all black had tested positive for the disease. The PHS intended to expand and continue the study in rural black...
7 Pages(1750 words)Essay

Employee Commitment in Multinational Organisations

In essence, employee commitment means loyalty to the employer and is one of the aspects that signify successful employee relations. The employer must be ready to reciprocate the commitment of employees for satisfaction in the workplace to be accomplished. This paper presents a critical assessment of some issues which may arise for the management researcher investigating the extent of employee commitment in a large multinational organization. It focuses on some of the factors that affect employee commitment in multinational organizations such as employee satisfaction, retention, career ladders, job security, employment relations, cultural diversity and empowerment of the human resources.
Employee satisfaction is a significant...
8 Pages(2000 words)Essay
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Essay on topic Critically Assess and evaluate total reward packages as a contributory factor in employee retention A case study based on Marks & Spencers(the orderno for FREE!

Contact Us