StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...

Client Relationship - Essay Example

Comments (0) Cite this document
Summary
Customer relationship management (CRM) aims to enable organizations to better manage their customers through the introduction of reliable systems, processes and procedures. It is a corporate level strategy which focuses on creating and maintaining lasting relationships with its customers; a holistic change in an organization's philosophy which places emphasis on the customer…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER93.9% of users find it useful
Client Relationship
Read TextPreview

Extract of sample "Client Relationship"

Download file to see previous pages "Think of your life as a consumer. There must be a retail establishment somewhere-maybe a deli, or a CD store-where you really like to shop, because someone there always seems to know exactly what you want. So now visualize going into this store and having them screw something up, with the result that leaves you feeling a little angry. If it were any other store, you think to yourself, you'd take your business elsewhere. But the reason you don't go elsewhere is it would be too much trouble, right You'd have to teach someone at another store everything about your personal tastes that the person at this store has already learned." (Rogers, 2006)Remember that different needs are based on kind of businesses.
CRM mans managing all contacts with the clients; part of this is improving customer service. A good CRM program will allow a business to acquire, serve, and retain quality clients. A good CRM program can improve customer service by facilitating communication in several ways:
Provide a mechanism to track all points of contact between a customer and the company, and do it in an integrated way so that all sources and types of contact are included, and all users of the system see the same view of the customer (reduces confusion).
Help to identify potential problems quickly, before they occur.
Provide a user-friendly mechanism for registering customer complaints (complaints that are not registered with the company cannot be resolved, and are a major source of customer dissatisfaction).
Provide a fast mechanism for handling problems and complaints (complaints that are resolved quickly can increase customer satisfaction).
Provide a fast mechanism for correcting service deficiencies (correct the problem before other customers experience the same dissatisfaction).
Use internet cookies to track customer interests and personalize product offerings accordingly.
Use the Internet to engage in collaborative customization or real-time customization.
Provide a fast mechanism for managing and scheduling maintenance, repair, and on-going support (improve efficiency and effectiveness).
The CRM can be integrated into other cross-functional systems and thereby ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Client Relationship Essay Example | Topics and Well Written Essays - 1250 words”, n.d.)
Client Relationship Essay Example | Topics and Well Written Essays - 1250 words. Retrieved from https://studentshare.org/miscellaneous/1499067-client-relationship
(Client Relationship Essay Example | Topics and Well Written Essays - 1250 Words)
Client Relationship Essay Example | Topics and Well Written Essays - 1250 Words. https://studentshare.org/miscellaneous/1499067-client-relationship.
“Client Relationship Essay Example | Topics and Well Written Essays - 1250 Words”, n.d. https://studentshare.org/miscellaneous/1499067-client-relationship.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Client Relationship

Analysis of Research Methods, Client Relationship, Personal Evaluation

...s appreciated and the team leader would give credit to out performers at every stage of the research process. Such dynamics and principles f work set up within the group kept everyone motivated and on their toes (Brown, 2001). The group leader provided us with a clear timeline that assisted us in gauging our own performance with respect to the time and resources available. Absence of the storming stage is a rarity and was a hallmark of this particular group. With everyone in the group familiar with the style of work and calibre of the other, the entire task was accomplished in a professional manner without too many hurdles or impediments encountered (Tuckman, 1977). Client Relationship This was of great significance when it comes to...
12 Pages(3000 words)Essay

Building International Client Relationship

...?Build international client relationship (BSBREL501A) TASK WRITTEN QUESTIONS List the appropriate fields that would need to be incorporated into a database established for international clients? Cultural factors Legislation Language Communication styles Country Religion Company brand and profile Background information Business hours Job description Contact representative Preferred contact methods 2. Discuss why it is important to gather a variety of information for both the organization as a client and the organization representative as a client? It is important for an organisation to gather a wide variety of information so that it can understand the customers and develop their profile data to build up a good relationship with clients...
19 Pages(4750 words)Assignment

Sexual attractions in the client - therapist relationship - Psychology

apist has an intrinsic responsibility to understand this and be able to handle it - which means finding his or her own sexual gratification elsewhere… It is far better to assert your own boundaries than to transgress those of the client. (par. 13)
Three most important features describe the context in which the client-therapist relationship takes place: “there is an expectation of trustworthiness, an unequal power relationship exists and the interaction occurs under condition of privacy” (Feldman-Summers, 1989, cited in Hall, 2001, p. 512). First, trust is expected, because it is this trust that makes the therapist-client relationship possible. Trust on the part of the client is what makes him/her divulge even the deepest secre...
12 Pages(3000 words)Essay

THE IMPORTANCE OF THE COUNSELOR-CLIENT RELATIONSHIP (HEALTH COUNSELING)

... in exploring possible solutions to the problem at hand. The counselor must work together with client by understanding the problem and complications associated to introduce positive changes in thinking patterns of the client. The following essay highlights the importance of counselor-client relationship and the factors involved with it. Understanding of the importance of counselor-client relationship is essential to have an idea about the significance of counseling. This assists in recognizing the need for developing a good relationship between the two parties. Although the word counseling comes in several different contexts like genetic counseling, health counseling and career counseling, the basic theme is the joint effort made...
5 Pages(1250 words)Essay

The Client-Practitioner Relationship/Project 2

...A Visit To A Lonely Old Woman The interview of the practitioner is with a client who is an old lady living in a nursing home. She is happy to have avisitor because she is lonely for her children who do not visit her anymore. Legend: P – Practitioner C – Client P: Good morning! How are you today? (leans forward and looks into C’s eyes with a smile) C: Hello! I’m good…. Except for some recurring backache. P: Oh… You’ve been having backaches? C: Uh huh…having them for quite a while… actually it was hurting a while ago while I walked in the garden (winces in pain) P: You ok? (leans forward and closer to C with a worried expression) you seem to be in pain. C: A bit… it comes and goes… thanks for caring. P: You’re welcome….. does...
2 Pages(500 words)Essay

Relationship between the Therapist and Client

...Relationship between the Therapist and Client Before going into the details of my personal example as a therapist during a therapy session, it is important to explain how important it is for a therapist to develop a healthy relationship with the client in order to fasten up the recovery process. Corey (2009 p.150) states that, “The relationship is important in itself because the quality of this person-to-person encounter in the therapeutic situation is the stimulus for positive change.” Therapists must know the fact their personal and professional ethics and values make a lot of impact upon their relationship with the client (Casement, 1984). The basic thing needed to nourish the therapist-client relationship is respect. The therapist...
10 Pages(2500 words)Assignment

The 4 Classical Activities in Client Relationship Management

...The 4 ical Activities in CRM affiliation Client Relationship Management Abbreviated as CRM, Client Relationship Management refers to marketing activities aimed at establishing, developing, and maintaining a good customer relationship. There are the main classical activities in CRM. They include acquiring, retaining, extending, and selection of clients. This paper will be discussing these four activities in depth levels. Customer acquisition is inarguably the most important duty of client relationship management. Without acquiring clients in the first place, running a successful business may not be possible. Client acquisition refers to attracting customers for the first time so that they can make their first purchase. Through market...
1 Pages(250 words)Assignment

Client Relationship Management

... of topic of discussion on how it has been leveraged by the companies to gain competitive advantage over the others. It will also contain important industrial examples to justify the statements. Client Relationship Management The client relationship management (CRM) of an organization involves the interaction of company with its customers and other external business partners. The interactions with the clients are mostly conducted in such a manner that it leads to a long term working relationship with them. CRM has come to the vanguard of organizational practices only since the last ten years (Ed, 2008). The terminology of CRM may be relatively new, but the underlying concept is being used for a relatively longer period of time...
9 Pages(2250 words)Essay

Nurse Client Relationship

...of the client, I managed to talk to her, and we decided that she would take care of self and agreed to continue with therapies. The effects of the ward/unit atmosphere and the group interactions upon W.S client The psychiatric ward unit limits the extent to which clients and the nurses work towards creating that therapeutic relationship. In the first place it the place is a prison like hence does not bring about aconducive environment necessary to allow the clients interact freely with others. In fact, in a study Boden et al., (2012) found out that nurses mostly do not engage in the client relationship while in the wards...
1 Pages(250 words)Essay

Recent Patterns of Change in the Management of the Employment Relationship in the UK

In this context, it should be mentioned that Schuler et al. (1998, 159) there are a few issues that need to be taken into consideration when formulating the human resource strategy of a particular organizational environment: ‘a) the business structure, b) the legislative and employment relationship context, c) the patterns of HRM competence and decision-making and d) the national culture’. The above views are supported by Gooderham et al. (1999, 507) who stated that ‘despite their very different assumptions, both rational and institutional explanations of organizational structure and management practices predict similarity among firms that operate in the same industry within the context of a simple country’...
9 Pages(2250 words)Assignment

Freedom Summer of 1964 and Its Relationship with the Civil Rights Movement

The other organizations which participated in this Registration campaign were the Council of Federated Organization (COFO) in league with the National Association for Advancement of Colored People (NAACP), the Congress of Racial Equality (CORE), the Southern Christian Leadership Confederation (SCLC) and the Students Non-Violent Coordination Committee (SNCC). During this campaign, large groups of African American people, supported by around 1000 white volunteers, braved the rains in order to enter the Forrest Country Courthouse to register their Voting Rights. Around 30 Summer schools were also established during this Freedom Summer Campaign in various parts of Mississippi town in order to educate the black minorities, since, due t...
11 Pages(2750 words)Case Study

Relationship between Social Location and Health Status

A person’s social circumstance significantly impacts their emotional and physical health.  This conclusion is derived from many sociological researchers and theorists who have long studied the general health status of individuals and factions of society from a social perspective.  Exploring the psychosocial mechanisms that link social location and health status provides ample evidence that those who are employed in low-end jobs are less educated, have lower incomes and are therefore of lower social status so experience greater life stresses.  They have little or no control of their employment or financial condition which leads to greater levels of stress thus poorer health on average than those of higher socia...
12 Pages(3000 words)Term Paper

The Role of a Customer Relationship Manager

Database Marketing (DBM) and Customer Relationship Management (CRM) are closely tied with each other and at times are used interchangeably. This gives rise to the fact that CRM is an interesting proposition for the different businesses which are rampant all over the world and it is also a clear indication as towards their basis of conducting strategic and tactical activities, moves and tasks every now and then. CRM basically focuses on the customer more than anyone else and hence the entire emphasis is on getting things done in a cohesive manner as far as the customers are concerned. It starts with understanding the needs of the customers themselves and then pinpointing what they actually require so that their needs could be fulfi...
12 Pages(3000 words)Term Paper

Correlation of the Degree of the Relationship between Substance Abusers and Past Experiences of Trauma

The literature seems clear that these traumas when combined with alcohol and other factors present with both alcohol use and Post Traumatic Stress Disorder (PTSD).

Tay (2005) presents the attachment theory which says that "across species, the attachment system was as important to species survival as were feeding and reproduction" (p. 7). She further explains that there are several problems for children and adults when they are substance abusers. Most importantly there is a disruption in the relationship between family members, children may be faced with living in various places to ensure their safety and the parent's ability to take care of their children is damaged (p. 6).
Zubretsky (1999) did a study involving Ba...
17 Pages(4250 words)Assignment

The Relationship between Plastic Surgery and Our Contemporary Notions of What Makes Women Beautiful

The fact that it is meant to enhance the beauty of a person has made it more appealing in the modern world when beauty has become a concern for many people and especially women. The technique mold, reshape and reconstruct body tissues in order to bring the desired shape. (Ham, 2003)

Although it has gained recognized use in recent times, plastic surgery dates back to many years ago. As early as 1st BC the Romans are recorded to have been performing simple body procedures that were aimed at enhancing the beauty. They were mostly done on women. However, with the coming modernization, plastic surgery has gained an increased use especially for aesthetic purposes.

In the process, there is the use of skin tissue whi...
16 Pages(4000 words)Term Paper

The Experiences of Boys and Girls in the Context of a Romantic Relationship

...Relationships and Connections of Variables in the Research Study The literature offers a myriad of information yielded by various researches on humanrelationships. Concepts on a wide spectrum from physiological responses to romantic relationships, emotions that are manifested during romances, social implications or consequences of engaging in romantic relationships, and perceptions and viewpoints that are attempted to explain some phenomena related to romance. Studies on romance include the studies of social scientists who unearthed evidence of physiological responses manifested by heightened hormones in new romances (ex. the researches of Dr. Donatella Marazitti (Kahn, 2004) and Helen Fisher (Fisher, 2004). Adolescents, who usually...
17 Pages(4250 words)Case Study

Customer Relationship Management

 Consumers started looking for variety and lower prices. Through the use of technology, such customer tradeoff against variety and prices is not necessary. The US life insurance industry is large, mature and dominated by a number of large companies and this industry has been one of the early adopters of computer technology (Subramanian & Chatterjee, 2007). The advent of the CRM systems changed the landscape of the insurance industry.

The health insurance organizations use CRM to prepare health proposals and process applications in a much faster and accurate way. The organizations are better able to understand the needs and habits of the customer and provide more efficient service. Companies are able to integrat...
9 Pages(2250 words)Case Study

Peculiarities of Client Relationship Marketing

Direct competitors. Nintendo operates under the electronic gaming console industry. The company’s major direct competitors include Xbox 360 by Microsoft and PlayStation3 by Sony. Xbox 360 has the capability to play High Definition DVDs. According to Xbox.com, this console’s CPU “was a custom triple-core Power PC—based design manufactured by IBM, known as the Xenon (Xbox.com 2009).” This console “played all its games in 5.1-channel Dolby Digital surround sound, and along with the HD display, the Xbox 360 could truly display excellent picture and sound quality (Xbox.com 2009).” Microsoft Xbox 360 comes in three variations: the Elite, the Premium System and the Core System (Hesseldahl 2005...

10 Pages(2500 words)Coursework

The Relationship Between Security, Risk and Health in a Large Organisation

...The relationship between Security & Risk and Health & Safety in a large organisation "Assess the relationship between Security & Risk and Health & Safety in the context of a large organisation. Are they complimentary or the demands of one conflict with or inhibit the realisation of the other? Identify and discuss the implications of your assessment for the roles of the security manager". 1. Introduction The development of commercial activities worldwide has been extremely rapid; firms operating in various industrial sectors need to confront a series of challenges in order to ensure the limitation of risk related with their strategic initiatives. Within this context, the issues of security, risk, health and safety are very likely to appear...
9 Pages(2250 words)Coursework

Relationship between Money Supply and Inflation in Saudi Arabia

Over the recent past, the effects of money supply, debt and inflation have become contentious issues for debate. Furthermore, frequent cautions concerning the risk of very large budgetary deficits aver that this would send up the upcoming state debt and capital rate as indicated by the rates (interests). As a nation, Saudi Arabia has a bi and enduring budgetary deficit over the past two decades and the government has been forced to go into the market so as to have loan access and to make up for the deficits. Given the impact of this on inflation and other economic variables, it's imperative and of great alarm for strategy architects (strategists) to understand how microeconomics has an effect on money supply, financial plan defici...
10 Pages(2500 words)Speech or Presentation
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Essay on topic Client Relationship for FREE!

Contact Us