May 28, 2016.
Contents
Introduction3
Literature Review4
Corporate Social Responsibility4
Consumers’ Perception of Corporate Social Responsibility4
Research Objectives and Findings7
Objective 1: To Investigate Demographic Profile of Respondents7
Age7
Gender7
Marital status8
Level of education8
Income9
Objective 2: To Understand Difference in Perceptions due to Demographic Factors9
Objective 2a: Difference in income and education by gender and age9
Objective 2b: Difference in overall feeling towards campaigns by gender and age11
Objective 3: To Investigate Factors affecting Perception on Corporate Social Responsibility Campaigns11
Hypothesis 1: A significant relationship exists between perception of customer relationship management and perception of the company12
Hypothesis 2: A significant relationship exist between religious and social values and perception on customer relationship management12
Hypothesis 3: A significant relationship exists between people’s behaviour and their perception on customer relationship management13
Conclusion and Managerial Implications13
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